Scheduler Service flapping on and off

Something has happened with our installation of Voyager to cause the scheduler service to become unstable. I'm trying to determine the safest way to perform a repair on the software to try and get it back up and running.

We have the following error in the windows event logs:

Faulting application name: FTP Voyager Scheduler.exe, version: 16.2.0.328, time stamp: 0x542c31b7

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

Exception code: 0xc0000417

Fault offset: 0x0000000000070468

Faulting process id: 0xbec

Faulting application start time: 0x01d04b96d28e7566

Faulting application path: C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager Scheduler.exe

Faulting module path: C:\Program Files\RhinoSoft\FTP Voyager\MSVCR100.dll

Report Id: 11a095ee-b78a-11e4-80d6-005056a8624c

Faulting package full name:

Faulting package-relative application ID:

Any suggestions? We have quite a few profiles that we don't want to have to re-create here so I'm hoping there is a repair process rather than a clean re install.

Thanks