FTP Scheduler stopped working - could not retrieve additional information about remote path errors

February 1, 2013, 1:58 pm

≫ Next: FXP transfer from command line using FTP Voyager?

≪ Previous: FTP Voyager Scheduler not working (Ver. 16.0.2.0)

$

0

0

I've had FTP Voyager and FTP Scheduler installed for many years.

 

On 11/2/2012 the scheduler stopped running nightly backups and now only generates errors when manually executing the jobs.

 

"Could not retrieve additional information about the local path. Please make sure the path exists and the local user has permissions".

 

This system has been setup for years and has not changed. The FTP Voyager can manually connect to the profile and I can download files from the server manually without problems.

 

The only major change to the system were recent FTP software upgrades and patches.

 

I've double checked the FTP Scheduler Profiles (which never changed passwords in the first place).

 

I've added a brand new FTP folder with new login password to the server which connects in FTP Voyager, but generates the same errors when manually executing a synch job in FTPV Scheduler.

 

And I've tried restarting the FTP Voyager Scheduler service and rebooting.

 

Also nothing has changed on the server and all the files and folders have full read/write access (and can be copied down manually from the FTP Voyager).

 

Its only when executing the job from within FTP Scheduler that it now fails with these messages and it started around 11/2/12.  But I can't recall on what dates I applied the FTP software patches and upgrades.

---

FXP transfer from command line using FTP Voyager?

November 6, 2014, 11:25 pm

≫ Next: Email Settings and Scheduler Profiles

≪ Previous: FTP Scheduler stopped working - could not retrieve additional information about remote path errors

$

0

0

Just wondering if there is documentation or syntax for initiating an FXP transfer in FTP Voyager from the command line? I know how to do it in the GUI, but it would be useful to be able to script it.

Email Settings and Scheduler Profiles

December 31, 2014, 2:15 pm

≫ Next: Voyager Profiles not showing in Scheduler

≪ Previous: FXP transfer from command line using FTP Voyager?

$

0

0

We are evaluating FTP Voyager for automating file transfers between sites with SSL. There are two worrisome issues:

 

1. Email reporting is failing. I am receiving an error in the Scheduler log stating the following:
   1. [04] Wed 31Dec14 13:43:30 - EVENT ERROR: Unable to send message to 'Test_email_Address': Unable to connect to SMTP server  on port 25.
   2. Our SMTP server is functioning with other services from this same server.
   3. I have input the SMTP information into both the FTP Voyager Options and the Scheduler Options.
   4. I have also checked the configuration files called out in another thread here and see our SMTP information correctly.
2. I cannot create Scheduler Site Profiles directly.
   1. I have to create them in the FTP Voyager Site Profile First and then right click and select 'Copy to Scheduler'
   2. If I create them in the Scheduler Site Profile directly, none of the advanced features apply correctly and the profile will not connect to the SSL site.

 

I believe the two issues may be related.  Issue number 2 is an annoyance but not a show stopper. Issue number 1 on the other hand is preventing me from completing my proof of concept and integration into monitoring.

The scheduler service is running as a domain user with full rights to the server it's running on.

 

Any assistance would be greatly appreciated. I can provide log files, screen shots, etc. if required.

 

Thanks,

 

-Mike

Voyager Profiles not showing in Scheduler

October 26, 2015, 2:15 pm

≫ Next: Limit on how many Voyager Task can be created

≪ Previous: Email Settings and Scheduler Profiles

$

0

0

I have created 2 FTP profiles in Voyager but when I open the Scheduler and try to select the profile to work with there are no sites there!?

I have looked over all the settings... It seems pretty simple, I have saved 2 profiles that work fine but not showing in the scheduler app.

Any insight?

Thanks, Andy

Limit on how many Voyager Task can be created

March 6, 2015, 11:18 am

≫ Next: FTP Voyager problem

≪ Previous: Voyager Profiles not showing in Scheduler

$

0

0

I have almost 100 scheduled task and I would like to know if we can add more. I tried creating new task but I think the limit is set to 100. Is there any way to change this?

FTP Voyager problem

January 2, 2014, 12:53 am

≫ Next: Change file name on server after download

≪ Previous: Limit on how many Voyager Task can be created

$

0

0

Hİ ,

 

I want to synchronize with ftp voyager scheduler I receive the following error when I am constantly missing or wonder what I'm doing wrong ?

 

[04] Sun 02Jan14 10:32:32 - Unable to resolve "ftp://ftp.nai.com/" [11004].

 

[04] Sun 02Jan14 10:32:32 - Connection attempt failed. Retrying in 3 seconds ...

 

[03] Sun 02Jan14 10:32:36 - Retrying Connection (attempt 9) ...

 

[03] Sun 02Jan14 10:32:36 - Resolving host "ftp://ftp.nai.com/" ...

 

[04] Sun 02Jan14 10:32:36 - Unable to resolve "ftp://ftp.nai.com/" [11004].

 

[12] Sun 02Jan14 10:32:36 - (Task: Daily Backup of 1 Folder) - Execution failed (Last Error Message:).

 

[12] Sun 02Jan14 10:32:36 - (Task: Daily Backup of 1 Folder) - Next scheduled execution on Friday, January 03, 2014 10:32:00

Change file name on server after download

June 8, 2016, 6:06 am

≫ Next: Welcome to the FTP Voyager space on thwack!

≪ Previous: FTP Voyager problem

$

0

0

I'm new with Voyager. I have a file that is created periodically. I want to download it and then change the name of that file on the server to add the current date. A new file will be create by events and sit until downloaded. Is changing the date of the original file possible. I think I see the ability to change the file you are downloading but don't see how to change the date on the original file. Any comments or help would be appreciated.

Welcome to the FTP Voyager space on thwack!

December 17, 2012, 3:07 pm

≫ Next: FTP Voyager history log

≪ Previous: Change file name on server after download

$

0

0

Welcome to the FTP Voyager space on thwack!  If this is your first time here, you’ll find a wealth of information available to you on FTP Voyager as well as other SolarWinds products.  thwack is an active community where SolarWinds customers can share ideas and tips, ask questions, discuss feature requests, and find out what’s in the latest release and what’s coming next.  SolarWinds Product Management, Development, and Support staff all regularly monitor and post to thwack.  We look forward to hearing your feedback and ideas!

-Craig

---

FTP Voyager history log

September 12, 2013, 1:04 pm

≫ Next: FTP Scheduler Hangs While Downloading From Empty Folder

≪ Previous: Welcome to the FTP Voyager space on thwack!

$

0

0

Do FTP voyager keep a history for the status log?

FTP Scheduler Hangs While Downloading From Empty Folder

May 6, 2015, 3:25 am

≫ Next: FTP Voyager - Error Uploading Files

≪ Previous: FTP Voyager history log

$

0

0

Hi Everyone,

 

I'm having a problem with the FTP scheduler which is it gets hangs for ever and shows me "Executing..." if the task is trying to download from an empty FTP folder!! I tried disabling the "Keep Alive" option and then restarted the service but it didn't help. can someone help me with that pls?

 

Regards,

FTP Voyager - Error Uploading Files

April 4, 2016, 10:49 am

≫ Next: FTP Scheduler Services

≪ Previous: FTP Scheduler Hangs While Downloading From Empty Folder

$

0

0

After setting up a connection profile for a new client of ours and successfully connecting to their site, I am unable to upload files to their directory. The name of the directory that i'm attempting to drop the file into is XPO-UPLOAD-TEST.  I get the following error:

 

ERROR>   Cannot copy file: Destination /XPO-UPLOAD-TEST/testfile.xml is a directory.

 

The site that I am connecting to claims to have set permissions on this directory for us to Upload Only with no View. This means that immediately after uploading the file to this directory the ability to see the file disappears. When they turn the View permission on, I have no issues uploading the file. Unfortunately having this permission turned off is part of their security policy and they are not willing to change that.

 

Also, Filezilla uploads the file without issue.

 

Any help resolving this would be greatly appreciated.

FTP Scheduler Services

April 5, 2016, 10:56 am

≫ Next: Scheduler runs task continuously

≪ Previous: FTP Voyager - Error Uploading Files

$

0

0

I have 16 different tasks that run throughout the day and once in a while (~once a month) if one hangs, it causes everything else in the queue to hang.  I have the Scheduler running as a service and I'd like to have a bat file stop and restart the service daily or weekly.  However when i try to run the bat file from the command line I receive an error that the specified service does not exist as an installed service.  Any workarounds?

Scheduler runs task continuously

March 12, 2013, 10:21 am

≫ Next: Can't duplicate automatic uploads from SmartFTP to voyager - scheduler

≪ Previous: FTP Scheduler Services

$

0

0

I have several tasks setup to run at different time intervals on a daily basis.

After the time change for Daylight Savings Time on Sunday morning the tasks run as scheduled and then stop and re-start continuously.

 

I have tried re-starting the service, updating the task scheduler time and re-booting the server all to no avail.

 

Has anyone else seen this or does anyone have any ideas on how to correct it.

 

I am on FTP Voyager version 16.0.2.0.

 

Never had this issue on any previous versions.

 

Is there a place to download version 15 again????

Can't duplicate automatic uploads from SmartFTP to voyager - scheduler

September 22, 2014, 3:15 pm

≫ Next: Due to One Schedule task stuck & oall thers are in queue

≪ Previous: Scheduler runs task continuously

$

0

0

Hello, I am trying to duplicate move my old SmartFTP's application of cloning specifici files&folders from my office to my home PC (s) running Serv-U.

SmartFTP has a bottom pane queue to which I was dragging and dropping my specific files and folders (from offce pc's) and you could set various actions on them as queue items, schedule for custom times, set what action to do

when they complete, and setup precise FILE EXIST RULEs for the Target/Destionation.

e.g. IF Dest Time&Date Stamp EQUAL  AND SIZE smaller THEN RESUME

      IF Dest Time&Date            OLDER and SIZE smaller THEN OVERWRITE

      IF Dest Time&Date            EQUAL and SIZE equal THEN SKIP

      IF Dest Time                     NEWER and SIZE equal THEN SKIP

 

After Invoking Voyager schedule Mgmnt screen don't know whether to choose Create NEW task or choose BACKUP,

but say I choose NEW TASK   It takes me to the GENERAL tab , which is good, I pick the target Serv-U and give the particular cloning task a name and a description.

Then it takes me to the ACTION -UPLOAD tab, in which has the two empty fields Remote Folder/File and Local.

The LOCAL has a Dropdown tab where it looks like I can select ONE file or folder, rather than use CTRL or something to multi-select.   On the other side I can't browse for the destination at all it has to be

manually typed(?)   Can't this be done in an easier way/

 

TIA

Joe

Due to One Schedule task stuck & oall thers are in queue

November 26, 2014, 11:06 pm

≫ Next: Old version of FTP Voyager - where to download?

≪ Previous: Can't duplicate automatic uploads from SmartFTP to voyager - scheduler

$

0

0

Hi,

 

We are using FTP Voyager version 16.0.2.0 with 2-3 tasks configured but sometimes if one of the task stuck all other will be stuck in queue. i checked the logs of task which was stuck & showing below logs.

 

[13] Tue 25Nov14 14:23:00 - (Action: "/Source/Data" to "D:\DataLoad\In") - Action failed (Last Error Message: Unable to perform file action: Could not retrieve additional information about the source path.  Does the source path exist?).

[12] Tue 25Nov14 14:23:00 - (Task: Source File Receive from SAP) - Execution failed (Last Error Message: Unable to perform file action: Could not retrieve additional information about the source path.  Does the source path exist?).

[12] Tue 25Nov14 14:23:01 - (Task: Source File Receive from SAP) - Next scheduled execution on Tuesday, November 25, 2014 14:32:57

[05] Tue 25Nov14 14:23:04 - QUIT

[06] Tue 25Nov14 14:23:06 - 221 Goodbye.

[12] Tue 25Nov14 14:32:58 - (Task: Source File Receive from SAP) - Performing scheduled execution of task for Tuesday, November 25, 2014 14:32:57.

[12] Thu 27Nov14 11:04:10 - (Task: Source File Receive from SAP) - Execution was aborted.

 

I manually ended the task & run it manually & it's completed sucessfully. Kindly suggest what could be the proble & how to resolve it.

 

Regards,

 

Dhiraj

---

Old version of FTP Voyager - where to download?

December 20, 2012, 1:36 pm

≫ Next: FTP Voyager Scheduler Hangs

≪ Previous: Due to One Schedule task stuck & oall thers are in queue

$

0

0

Hi everyone,

 

a long time ago I bought a license for FTP Voyager 15.x and I was very happy to hear that from now on it will be free.

 

So I went ahead to upgrade to the latest version. Unfortunately it still shows evaluation messages but this is already dealt with in another thread.

The bigger problem is that I can't access my saved server profiles any more. It's only possible to import .csv files and I didn't create these files before upgrading.

I uninstalled and tried to download my paid 15.x version in the client area on ftpvoyager.com where it used to be but now it only redirects to the new version.

 

This is bad because my server list was really huge and I don't want to enter all server details again.

 

So is there any way to get a copy of an old setup file?

 

Thanks in advance!

FTP Voyager Scheduler Hangs

January 27, 2014, 7:45 am

≫ Next: How to remove a site from the FTP Voyager site list

≪ Previous: Old version of FTP Voyager - where to download?

$

0

0

We are using the scheduler to move files to a customer ftp server. The process just moves files, nothing else. Currently the task will run but hang, when we check the customer ftp server we can see files are transferred. But there is always zero length files. I assume these are the placeholder of the file to be transferred. Process will just hang after 5 or 6 files and the files that are transferred are not deleting from home directory. The files are only 2kb each so I can't imagine file size being the problem.

 

Is there a queue size limit on number of files that can be transferred? We have sometimes up to a thousand files that will need to be moved. Also does the process only delete after it has completed? We have seen it complete once or twice with about 40 files, but that is so random we can't call it an actual successful test.

 

Thanks

 

Jim

How to remove a site from the FTP Voyager site list

August 1, 2014, 10:14 am

≫ Next: FTP Voyager

≪ Previous: FTP Voyager Scheduler Hangs

$

0

0

How do you remove a site from Schedulers site list?

I learned how to add them from this forum but can't seem to get rid of some old one no longer used or needed.

FTP Voyager

August 8, 2015, 7:38 pm

≫ Next: Action Properties Bug - Ignore files & folders reset to "Starting with"

≪ Previous: How to remove a site from the FTP Voyager site list

$

0

0

Rolling out a small network for a friend's roofing company... I was looking for a cheap way to have each computer sync a copy of their c:\Users\Uname dir to the file server... The file server is FreeBSD 10.1. I was NOT looking forward to installing and securing an FTPd such as ProFTPd, and FTP Voyager rose to the top with it's implementation of both SFTP and sync!

 

 

However, even though I consider myself to be very savy and one hell of an admin, I have not yet been able to get the sync feature to work! I have tried everything from DEBUG3 in syslogd, chmod777 on the target dir, to adding * and such in an effort to get this to work...

 

Small history... I will provide more if requested...

 

 

When I try to do a compare in Voyager, I get this...

 

Which shows that the login and compare is working... However...

when I try to sync, I get this...

 

What could possibly be the problem?!?!?!

 

I can login and transfer up and down using the site scheduler profile the scheduler uses... All the directories are right and the permissions are 777!

my syslogd is set to DEBUG and doesn't show ANY ERRORS... the system is working fine...

 

looking for a quick resolve on this... could it be something simple? I've narrowed it down to the Voyager FTP program, but the logging isn't detailed enough for me to resolve it myself.. Probably something SolarWind should look into... 95% of all problems can be solved if the logging is detailed enough...

Action Properties Bug - Ignore files & folders reset to "Starting with"

April 7, 2016, 12:56 pm

≫ Next: Surface Pro 4 running Windows 10

≪ Previous: FTP Voyager

$

0

0

The Ignore files and folder setting is reset to "Starting with" after closing the FTP Management Console. Is there a work around for this?