Hi,

We are using FTP Voyager 16.1.0.0 & sometimes schedule task stuck. There are 5 actions (Local Folders Synchronize) used. Task log are showing below messages.

Kindly suggest what could be the problem & how to resolve it.

[03] Thu 27Nov14 11:08:09 - Transferred 80,058 bytes. 625.45 KB/sec.

[05] Thu 27Nov14 11:08:09 - XCRC "/DATA/Data_11272014_1_00_02_AM.CSV"

[06] Thu 27Nov14 11:08:09 - 500 'XCRC "/Data/Data_11272014_1_00_02_AM.CSV"': command not understood.

[04] Thu 27Nov14 11:08:09 - XCRC command failed. The command may not be supported by this server.

[03] Thu 27Nov14 11:08:09 - XCRC command checking has been disabled for future transfers using this session.

Regards,

Dhiraj

We are evaluating FTP Voyager for automating file transfers between sites with SSL. There are two worrisome issues:

1. Email reporting is failing. I am receiving an error in the Scheduler log stating the following:
   1. [04] Wed 31Dec14 13:43:30 - EVENT ERROR: Unable to send message to 'Test_email_Address': Unable to connect to SMTP server  on port 25.
   2. Our SMTP server is functioning with other services from this same server.
   3. I have input the SMTP information into both the FTP Voyager Options and the Scheduler Options.
   4. I have also checked the configuration files called out in another thread here and see our SMTP information correctly.
2. I cannot create Scheduler Site Profiles directly.
   1. I have to create them in the FTP Voyager Site Profile First and then right click and select 'Copy to Scheduler'
   2. If I create them in the Scheduler Site Profile directly, none of the advanced features apply correctly and the profile will not connect to the SSL site.

I believe the two issues may be related.  Issue number 2 is an annoyance but not a show stopper. Issue number 1 on the other hand is preventing me from completing my proof of concept and integration into monitoring.

The scheduler service is running as a domain user with full rights to the server it's running on.

Any assistance would be greatly appreciated. I can provide log files, screen shots, etc. if required.

Thanks,

-Mike

I have just changed my computer in the office and tried to transfer to the new one my "old" FTP Voyager 15.2.0.19 which I bought from Rhinosoft in early 2012. It was a surprise to read that Rhinosoft does not deal with this anymore...

As I am very old-fashioned, I would like to continue using that version (without upgrading to the 16). Is there any place where I can get a zip or any other file (e.g. by email) to download and install FTP Voyager 15.2.0.19?

Kind regards from sunny  Ibiza

Dirk-MICHAEL

Hi I am not able to connect to SFTP  server from windows 20089 server with proxy server

getting error message The serverhasunexpectedlyclosed the connection

from the same server i am able to connect to SFTP via wiscp 

i believe the issue is with encryption because Winscp had Diffi Helman Exchange group that is not available in FTP voyager

Please help

Regards

Kamran Shams

Hi All,

Does anyone experience getting an error: "SSH Protocol Error: invalid key exchange value." with Serv-U 15.1.2? I was'nt able to connect thru SFTP after the upgrade but not with other protocol.

I already apply the hotfix: http://downloads.solarwinds.com/solarwinds/Release/HotFix/SU-v15.1.2-HotFix1_v2.zip

I have created a listener on the internal interface and tried to connect to it.  I get an error that the server unexpectedly closed the network connection.  The firewall does not appear to be the issue.

Here are the sample logs from Serv-U:

[03] Wed 28Oct15 04:40:28 - (000344) IP-Name: 38.ip-158-69-198.net (158.69.198.38)

[31] Wed 28Oct15 04:40:28 - (000344) SSH Protocol Error: invalid key exchange value.

[02] Wed 28Oct15 04:40:28 - (000344) Closed session

[02] Wed 28Oct15 04:45:45 - (000345) Connected to 60.182.213.43 (local address 24.149.10.248, port 22)

[03] Wed 28Oct15 04:45:45 - (000345) IP-Name: 43.213.182.60.broad.jh.zj.dynamic.163data.com.cn (60.182.213.43)

[31] Wed 28Oct15 04:45:46 - (000345) SSH Protocol Error: invalid key exchange value.

[02] Wed 28Oct15 04:45:46 - (000345) Closed session

Hi,

We have a scheduled task that should upload a file to a remote location via FTP over SSL or TLS. This was working fine with version 15 but not now with version 16. The upload works sometimes but most of the time it doesn't.

We really need this to work or else a downgrade must be done. So any ideas or questions will be appreciated.

Kind regards,

Peter Nilsson

STATUS> Resolving host "ftps.xxxxx.xx"...

STATUS> Connecting to "nnn.nnn.nnn.nnn" on port 21.

STATUS> Connected to nnn.nnn.nnn.nnn:21 from nnn.nn.n.nnn:64626.

220-FTP 10:12:22 on 2016-03-15.

220 Connection will close if idle for more than 5 minutes.

COMMAND> AUTH TLS

234 Security environment established - ready for negotiation

STATUS> SSL connection established. All transactions are now secure.

STATUS> Encryption cipher: 256 bit AES; Version: TLSv1/SSLv3.

STATUS> Connected. Logging in to the server.

COMMAND> USER xyz

331 Send password please.

COMMAND> PASS ***

230 xyz is logged on.  Working directory is "/remotefolder1/remotefolder2/out".

STATUS> Login successful.

COMMAND> SYST

215 UNIX is the operating system of this server. FTP Server is running on z/OS.

COMMAND> FEAT

211- Extensions supported

SIZE

MDTM

AUTH TLS

PBSZ

PROT

211 End

COMMAND> REST 100

504 Restart requires Block or Compressed transfer mode.

STATUS> Server supports resume.

COMMAND> PBSZ 0

200 Protection buffer size accepted

COMMAND> PROT P

200 Data connection protection set to private

COMMAND> PWD

257 "/remotefolder1/remotefolder2/out" is the HFS working directory.

COMMAND> CWD /remotefolder1/remotefolder2/in

250 HFS directory /remotefolder1/remotefolder2/in is the current working directory

COMMAND> PASV

227 Entering Passive Mode (nnn,nnn,nnn,nnn,nnn,nn)

STATUS> Opening passive mode data connection to nnn.nnn.nnn.nnn, port 60734.

STATUS> Negotiating SSL connection with server...

COMMAND> LIST /remotefolder1/remotefolder2/in/File123.txt

550 LIST cmd failed : ls: FSUM6785 File or directory "/remotefolder1/remotefolder2/in/File123.txt" is not found

STATUS> Sending: \\localserver\localfolder1\localfolder2\out\File123.txt -> /remotefolder1/remotefolder2/in/File123.txt

COMMAND> TYPE A

ERROR> SSL Accept failed on FTP data channel. The connection will be aborted.

STATUS> Resolving host "ftps.xxxxx.xx"...

STATUS> Connecting to "nnn.nnn.nnn.nnn" on port 21.

STATUS> Connected to nnn.nnn.nnn.nnn:21 from nnn.nn.n.nnn:64630.

220-FTP 10:12:25 on 2016-03-15.

220 Connection will close if idle for more than 5 minutes.

COMMAND> AUTH TLS

234 Security environment established - ready for negotiation

STATUS> SSL connection established. All transactions are now secure.

STATUS> Encryption cipher: 256 bit AES; Version: TLSv1/SSLv3.

STATUS> Connected. Logging in to the server.

COMMAND> USER xyz

331 Send password please.

COMMAND> PASS ***

230 xyz is logged on.  Working directory is "/remotefolder1/remotefolder2/out".

STATUS> Login successful.

COMMAND> SYST

215 UNIX is the operating system of this server. FTP Server is running on z/OS.

COMMAND> FEAT

211- Extensions supported

SIZE

MDTM

AUTH TLS

PBSZ

PROT

211 End

COMMAND> REST 100

504 Restart requires Block or Compressed transfer mode.

STATUS> Server supports resume.

COMMAND> PBSZ 0

200 Protection buffer size accepted

COMMAND> PROT P

200 Data connection protection set to private

COMMAND> PWD

257 "/remotefolder1/remotefolder2/out" is the HFS working directory.

COMMAND> QUIT

221 Quit command received. Goodbye.

FTP voyager seemed to be fine when first installed. I downloaded a lot of video files. I then ran through all the Windows updates including the firmware. Now FTP Voyager runs for up a while 1 - 10 min and then aborts. Voyager I think is up to date at version 16.2.0.328

Welcome to the FTP Voyager space on thwack!  If this is your first time here, you’ll find a wealth of information available to you on FTP Voyager as well as other SolarWinds products.  thwack is an active community where SolarWinds customers can share ideas and tips, ask questions, discuss feature requests, and find out what’s in the latest release and what’s coming next.  SolarWinds Product Management, Development, and Support staff all regularly monitor and post to thwack.  We look forward to hearing your feedback and ideas!

-Craig

Users transfer date to serv-U server with FTP Voyager.

User do also transfer data to some linux SFTP servers.

We used to have FTP Voyager 15.2.0.15 - everything worked fine.

Since updating to FTP Voyager 16.0.2.0 authentication
with linux SFTP servers fail (connection to Serv-U is still working) It seames that the password is not transferred to the server.

Whithout configuring user and password in server profile: I've been asked for a username - not for the password.

     Log: SSH_MSG_USERAUTH_FAILURE

     /var/log/messages:

Jul  5 07:59:21 chwiitsv042 sshd[29597]: Connection from 10.142.40.230 port 2087

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Client protocol version 2.0; client software version FTP Voyager_16.0.2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: no match: FTP Voyager_16.0.2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Enabling compatibility mode for protocol 2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Local version string SSH-2.0-OpenSSH_5.1

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: user zfs-sftp matched group list sftponly at line 143

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: initializing for "zfs-sftp"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: setting PAM_RHOST to "10.142.40.230"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: setting PAM_TTY to "ssh"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: do_cleanup

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: cleanup

Anyone an idea what's wrong ?

Thank you very much

Christof

I recently downloaded FTP Voyager to help with syncing files and folders on our Egnyte FTP site.  After trying to get AllSync to work with much fail I decided to look else where.  Enters FTP Voyager.  So I have installed and set-up the software.  Connects to Egnyte FTP no problem.  I get all the files and folders mapped from our server to the FTP folder and click sync.  PERFECT.  Voyager takes some time but end result is what has changed and what has been added and or deleted.  When I go to sync up the folders the connection times out.  I get an error in the log which states unable to change folders.  When I try to only sync folders or sometimes multiple files the program hangs.  I know the program is free but it is what I am looking for.  Any help would be great at solving this problem.

Thanks.

Paul

My system updated to Windows 10 a few days ago. I went to open Voyager and it will not do anything. It will not FTP any files and it will not open the server side files to access. It just sits and spins. Is this caused from the Windows 10 upgrade or should I look elsewhere? Thanks, Ronald Shackelford.

Hello.

I am new to FTP Voyager, so I apologize for the basic question.

Could someone assist me in setting up a regularly scheduled upload to an FTP site (yes, I have all credentials and folder locations) that sends the newest files from local to FTP and then deletes then from the local side?

Any help would be greatly appreciated.

Thanks in advance!

We need to send a document via FTP over TLS (Explicit) using TLS 1.1.  Does FTP Voyager 16.1 support that?  If so, how do I get my site profile to use that?

Thanks

I'm setting up the FTP Voyager Scheduler to download backup files from our F5's. It works on some, with this log message:

[12] Tue 13Oct15 12:05:04 - (Task: f5-internal-01_backup) - Execution successfully completed.

[07] Tue 13Oct15 12:05:07 - SSH_MSG_DISCONNECT: reason code 11; description: Disconnection initiated by user.

But fails on 4 out of 6 with this log message:

The last message is from having to cancel the task, as it just sits at "Executing". The only difference is the F5 OS version, the ones that work are 11.2.0 and the ones that fail are 11.6.0, anyone see this before?

Hi,

Got FTP-Voyager to work great in command mode using a batch file to initiate file sync to my server from industrial robots to back them up.  Was working great as far as doing the job closing out starting another instance and going to the next robot.

New problem.....

It no longer closes out at the end of the sync.  What option did I change that keeps FTP-Voyager from closing ?  I am using "autoquit=1" in the command line.

Thanks

Stan

I want to use FTP Voyager to upload data on a regular schedule from remote sites to my FTP server.  The application checks all of the boxes for what I need it to do: Upload all files in a folder, do some XCRC/XMD5/XSHA1, and then delete the local files after successful upload.  My problem is that the scheduled task seems to never complete sometimes and we stop receiving files.

The Internet connections for most of our locations frequently drop.  It seems this might have something to do with the problem.  My oldest installation has been running reliably since July and has a solid connection.  The scheduler hangs most frequently on sites with the worst connectivity issues.

I have implemented a klugey work-around by scheduling a task that restarts the Voyager scheduler service.  This keeps the problem from manifesting and we receive our files.

I set the following scheduler options:

• connection timeout = 90
• connection retries = 9
• connection delay = 3
• transfer send timeout = 90
• transfer idle timeout = 5
• file transfer upload file tries = 10

Scheduled task creation:

1. I create a scheduled task that runs every 15 minutes.
2. Add an action to run an external program.  This executes a batch file that moves files into a staging folder for the FTP transfer.
3. Add a second action to synchronize remote folders.  This moves the files up to our FTP server.
   1. I add an event to this action that runs a batch file after upload.  The batch file is there to delete the uploaded file and is passed, "$LocalPath", as an argument.

This setup works perfectly well in my lab and at the site with the consistent Internet connection.  Other locations have been seen to work for days and even weeks, but eventually the scheduled task hangs until the scheduler service is restarted.  Any help would be greatly appreciated.

I am getting this error only when connecting to a server with a profile under "scheduler site profile" (under tools), when using and identical profile under the regular "site profiles" (under browser) I don't get the error. It's very consistent when I try the scheduler site profile first and many times. Once I try the site in the regular profile and it connects I can then go back to the scheduler profile and it connects just fine. If I stop and start the scheduler service the error returns.

Any ideas? I've made sure both profiles are identical. I've also removed and re-created the scheduler profile. I don't get it. It's like a bug.

I've tried the re-connection and timeout values but they don't seem to help as it actually does connect but then immediately get's disconnected.

Some log below:

12] Thu 13Feb14 18:30:01 - (Task: CTABS Daily Upload) - Performing scheduled execution of task for Thursday, February 13, 2014 18:30:00.

[03] Thu 13Feb14 18:30:02 - Resolving host "eippftp.com"...

[03] Thu 13Feb14 18:30:02 - Connecting to "67.228.3.18" on port 22.

[03] Thu 13Feb14 18:30:02 - Connected to 67.228.3.18:22 from 10.4.60.160:17567.

[03] Thu 13Feb14 18:30:02 - Negotiating SSH2 session with server...

[03] Thu 13Feb14 18:30:02 - Client Identification: SSH-2.0-FTP Voyager_16.1.0.0

[04] Thu 13Feb14 18:30:02 - The server has unexpectedly closed the connection.

[12] Thu 13Feb14 18:30:02 - (Task: CTABS Daily Upload) - Execution failed (Last Error Message: ).

[12] Thu 13Feb14 18:30:02 - (Task: CTABS Daily Upload) - Next scheduled execution on Friday, February 14, 2014 18:30:00

Thanks all :-)

Good day

I've set up a Scheduler job to Move Down files from an FTP server to my local disk.

The files download fine but then the remote files are never deleted, I don't even see a failed DELE command in the log.

I've tried the following two remote paths:

• /
• /*

Both work for downloads, both don't delete the files.

Log Sample

[03] Sat 12Apr14 17:04:37 - Receiving: /folder/blah.avi -> C:\Users\Private\Downloads\blah.avi

[05] Sat 12Apr14 17:04:37 - PASV

[06] Sat 12Apr14 17:04:38 - 227 Entering passive mode (95,211,93,130,234,161).

[03] Sat 12Apr14 17:04:38 - Opening passive mode data connection to 95.211.93.130, port 60065.

[05] Sat 12Apr14 17:04:38 - RETR /folder/blah.avi

[06] Sat 12Apr14 17:04:38 - 125 Data connection already open. Transfer starting.

[06] Sat 12Apr14 17:22:55 - 226 Transfer complete.

[03] Sat 12Apr14 17:22:56 - Transferred 358 649 864 bytes. 201,12 KB/sec.

[05] Sat 12Apr14 17:22:56 - XCRC /folder2/blah2.avi"

[06] Sat 12Apr14 17:22:56 - 500 Command "XCRC" not understood.

[04] Sat 12Apr14 17:22:56 - XCRC command failed. The command may not be supported by this server.

[03] Sat 12Apr14 17:22:56 - XCRC command checking has been disabled for future transfers using this session.

[03] Sat 12Apr14 17:22:56 - Received 358 649 864 bytes.

[03] Sat 12Apr14 17:22:56 - Transfer time: 00:29:01.453.

Any help to fix this or workaround would be much appreciated.

Hi,

I'm trying to use FTP Voyager Scheduler to upload files on the FTP. But if the connection was disconnected during the files transfer, the scheduler was hang (still showing executing, but from the log, you can see that nothing is running).

Is it possible to solve this problem? Please kindly advice. Thank you.

I have several tasks setup to run at different time intervals on a daily basis.

After the time change for Daylight Savings Time on Sunday morning the tasks run as scheduled and then stop and re-start continuously.

I have tried re-starting the service, updating the task scheduler time and re-booting the server all to no avail.

Has anyone else seen this or does anyone have any ideas on how to correct it.

I am on FTP Voyager version 16.0.2.0.

Never had this issue on any previous versions.

Is there a place to download version 15 again????