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FTP Voyager Scheduler Hangs - Service Restart Required

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I want to use FTP Voyager to upload data on a regular schedule from remote sites to my FTP server.  The application checks all of the boxes for what I need it to do: Upload all files in a folder, do some XCRC/XMD5/XSHA1, and then delete the local files after successful upload.  My problem is that the scheduled task seems to never complete sometimes and we stop receiving files.

 

The Internet connections for most of our locations frequently drop.  It seems this might have something to do with the problem.  My oldest installation has been running reliably since July and has a solid connection.  The scheduler hangs most frequently on sites with the worst connectivity issues.

 

I have implemented a klugey work-around by scheduling a task that restarts the Voyager scheduler service.  This keeps the problem from manifesting and we receive our files.

 

I set the following scheduler options:

  • connection timeout = 90
  • connection retries = 9
  • connection delay = 3
  • transfer send timeout = 90
  • transfer idle timeout = 5
  • file transfer upload file tries = 10

 

Scheduled task creation:

  1. I create a scheduled task that runs every 15 minutes.
  2. Add an action to run an external program.  This executes a batch file that moves files into a staging folder for the FTP transfer.
  3. Add a second action to synchronize remote folders.  This moves the files up to our FTP server.
    1. I add an event to this action that runs a batch file after upload.  The batch file is there to delete the uploaded file and is passed, "$LocalPath", as an argument.

 

This setup works perfectly well in my lab and at the site with the consistent Internet connection.  Other locations have been seen to work for days and even weeks, but eventually the scheduled task hangs until the scheduler service is restarted.  Any help would be greatly appreciated.


FTP Voyager Scheduler Hangs

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We are using the scheduler to move files to a customer ftp server. The process just moves files, nothing else. Currently the task will run but hang, when we check the customer ftp server we can see files are transferred. But there is always zero length files. I assume these are the placeholder of the file to be transferred. Process will just hang after 5 or 6 files and the files that are transferred are not deleting from home directory. The files are only 2kb each so I can't imagine file size being the problem.

 

Is there a queue size limit on number of files that can be transferred? We have sometimes up to a thousand files that will need to be moved. Also does the process only delete after it has completed? We have seen it complete once or twice with about 40 files, but that is so random we can't call it an actual successful test.

 

Thanks

 

Jim

FTP Voyager + scheduled task that never ends

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Hi,

 

I installed the FTP Voyager software on a server on a 2nd site. Everything has been configured on site 1 and is working as intended. I configured everything the same way on site 2nd site and the task never ends. I tried a backup and a sync with and without other tasks (emails on success/failure), nothing works. It does the job as insrtucted but the task never ends meaning the next day, the backup will never run.

 

How can I fix this?

FTP Voyager Scheduler hangs on jobs

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Evidently this is a widespread problem according to the posts and Google searches.

I'm using version 16.1.0.0 and most scheduled 'Move Up' tasks just hang.

 

The log files show the Quit command multiple times but the process just keeps running, doing nothing except preventing other tasks from running.

The only way to fix it is to cancel the task, then start execution over.

 

Is there any planned resolution for this?

I've been trying to figure it out for several weeks, trying all sorts of different things, but obviously it's a program bug.

This is taking me several hours a week to log into client computers, clean up the task process and restart.

 

I'll give it until 9/1/14 then will look for an alternate product that works.

And I'll be sure to post my experience wherever I can so others don't have to deal with the same issue.

ftp voyager and hidden files v16.0.2.0

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How do i get a sftp (ssh2) connection to show hidden files on a remote directory?  I did input -al and/or -la in List Parameter field and nothing showed up in the directory.   Any help would be most appreciated...

Scheduler runs task continuously

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I have several tasks setup to run at different time intervals on a daily basis.

After the time change for Daylight Savings Time on Sunday morning the tasks run as scheduled and then stop and re-start continuously.

 

I have tried re-starting the service, updating the task scheduler time and re-booting the server all to no avail.

 

Has anyone else seen this or does anyone have any ideas on how to correct it.

 

I am on FTP Voyager version 16.0.2.0.

 

Never had this issue on any previous versions.

 

Is there a place to download version 15 again????

Site profiles not visible in Scheduler

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If I create a new site profile in Voyager I can not see it in Scheduler when I go to set up a new task. How do I get Scheduler to see the profiles created in Voyager? I seem to recall at one time (maybe an earlier version) that there was a way to "send" the profiles to Scheduler....

 

In scheduler I can see 2 folders - Sites, Personal Sites. But both are empty - even though there are lots of sites defined under these folders in Voyager.

 

Moreover, when I change site profile details e.g. IP address in Voyager, this is not being picked up by Scheduler which continues to try to connect to the old address.

 

There seems to be a total breakdown in connection between Voyager and Scheduler.

 

HELP!

SSL Accept failed on FTP data channel. The connection will be aborted

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Hi,

We have a scheduled task that should upload a file to a remote location via FTP over SSL or TLS. This was working fine with version 15 but not now with version 16. The upload works sometimes but most of the time it doesn't.

 

We really need this to work or else a downgrade must be done. So any ideas or questions will be appreciated.

 

Kind regards,

Peter Nilsson

 

STATUS> Resolving host "ftps.xxxxx.xx"...

STATUS> Connecting to "nnn.nnn.nnn.nnn" on port 21.

STATUS> Connected to nnn.nnn.nnn.nnn:21 from nnn.nn.n.nnn:64626.

220-FTP 10:12:22 on 2016-03-15.

220 Connection will close if idle for more than 5 minutes.

COMMAND> AUTH TLS

234 Security environment established - ready for negotiation

STATUS> SSL connection established. All transactions are now secure.

STATUS> Encryption cipher: 256 bit AES; Version: TLSv1/SSLv3.

STATUS> Connected. Logging in to the server.

COMMAND> USER xyz

331 Send password please.

COMMAND> PASS ***

230 xyz is logged on.  Working directory is "/remotefolder1/remotefolder2/out".

STATUS> Login successful.

COMMAND> SYST

215 UNIX is the operating system of this server. FTP Server is running on z/OS.

COMMAND> FEAT

211- Extensions supported

SIZE

MDTM

AUTH TLS

PBSZ

PROT

211 End

COMMAND> REST 100

504 Restart requires Block or Compressed transfer mode.

STATUS> Server supports resume.

COMMAND> PBSZ 0

200 Protection buffer size accepted

COMMAND> PROT P

200 Data connection protection set to private

COMMAND> PWD

257 "/remotefolder1/remotefolder2/out" is the HFS working directory.

COMMAND> CWD /remotefolder1/remotefolder2/in

250 HFS directory /remotefolder1/remotefolder2/in is the current working directory

COMMAND> PASV

227 Entering Passive Mode (nnn,nnn,nnn,nnn,nnn,nn)

STATUS> Opening passive mode data connection to nnn.nnn.nnn.nnn, port 60734.

STATUS> Negotiating SSL connection with server...

COMMAND> LIST /remotefolder1/remotefolder2/in/File123.txt

550 LIST cmd failed : ls: FSUM6785 File or directory "/remotefolder1/remotefolder2/in/File123.txt" is not found

STATUS> Sending: \\localserver\localfolder1\localfolder2\out\File123.txt -> /remotefolder1/remotefolder2/in/File123.txt

COMMAND> TYPE A

ERROR> SSL Accept failed on FTP data channel. The connection will be aborted.

STATUS> Resolving host "ftps.xxxxx.xx"...

STATUS> Connecting to "nnn.nnn.nnn.nnn" on port 21.

STATUS> Connected to nnn.nnn.nnn.nnn:21 from nnn.nn.n.nnn:64630.

220-FTP 10:12:25 on 2016-03-15.

220 Connection will close if idle for more than 5 minutes.

COMMAND> AUTH TLS

234 Security environment established - ready for negotiation

STATUS> SSL connection established. All transactions are now secure.

STATUS> Encryption cipher: 256 bit AES; Version: TLSv1/SSLv3.

STATUS> Connected. Logging in to the server.

COMMAND> USER xyz

331 Send password please.

COMMAND> PASS ***

230 xyz is logged on.  Working directory is "/remotefolder1/remotefolder2/out".

STATUS> Login successful.

COMMAND> SYST

215 UNIX is the operating system of this server. FTP Server is running on z/OS.

COMMAND> FEAT

211- Extensions supported

SIZE

MDTM

AUTH TLS

PBSZ

PROT

211 End

COMMAND> REST 100

504 Restart requires Block or Compressed transfer mode.

STATUS> Server supports resume.

COMMAND> PBSZ 0

200 Protection buffer size accepted

COMMAND> PROT P

200 Data connection protection set to private

COMMAND> PWD

257 "/remotefolder1/remotefolder2/out" is the HFS working directory.

COMMAND> QUIT

221 Quit command received. Goodbye.


COMMAND> AUTH TLS 234 AUTH TLS OK. ERROR> Connection attempt failed.

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Hello

I am trying to connect to a site using FTP over TLS (explicit) with port 21.

I am able to connect with no problems using other FTP clients but I cannot with FTP Voyager.

I am able to connect using standard FTP.

I am also able to connect with SSH which I didnt know I could.

My password is correct.  Again, I can connect with many other clients using the same settings.

 

Could it have anything with FTP Voyager thinking the server certificate is insecure?

ANy setting to allow insecure certificates to try that?

 

ANy help is apprecoated.

 

Thanks

 

 

This is the log:

STATUS> Resolving host "ftp.mysite.net"...

STATUS> Connecting to "111.111.111.58" on port 21.

STATUS> Connected to 111.111.111.58:21 from 192.168.1.127:51112.

220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

220-You are user number 1 of 50 allowed.

220-Local time is now 10:32. Server port: 21.

220-This is a private system - No anonymous login

220-IPv6 connections are also welcome on this server.

220 You will be disconnected after 15 minutes of inactivity.

COMMAND> AUTH TLS

234 AUTH TLS OK.

ERROR> Connection attempt failed.  Retrying in 3 seconds...

FTP Voyager authentication Problem ...

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Users transfer date to serv-U server with FTP Voyager.

User do also transfer data to some linux SFTP servers.

 

We used to have FTP Voyager 15.2.0.15 - everything worked fine.

Since updating to FTP Voyager 16.0.2.0 authentication
with linux SFTP servers fail (connection to Serv-U is still working) It seames that the password is not transferred to the server.

 

Whithout configuring user and password in server profile: I've been asked for a username - not for the password.

     Log: SSH_MSG_USERAUTH_FAILURE

 

     /var/log/messages:

Jul  5 07:59:21 chwiitsv042 sshd[29597]: Connection from 10.142.40.230 port 2087

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Client protocol version 2.0; client software version FTP Voyager_16.0.2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: no match: FTP Voyager_16.0.2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Enabling compatibility mode for protocol 2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Local version string SSH-2.0-OpenSSH_5.1

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: user zfs-sftp matched group list sftponly at line 143

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: initializing for "zfs-sftp"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: setting PAM_RHOST to "10.142.40.230"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: setting PAM_TTY to "ssh"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: do_cleanup

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: cleanup

 

Anyone an idea what's wrong ?

Thank you very much

 

Christof

The server has unexpectedly closed the connection-FTP Voyager Scheduler

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I am getting this error only when connecting to a server with a profile under "scheduler site profile" (under tools), when using and identical profile under the regular "site profiles" (under browser) I don't get the error. It's very consistent when I try the scheduler site profile first and many times. Once I try the site in the regular profile and it connects I can then go back to the scheduler profile and it connects just fine. If I stop and start the scheduler service the error returns.

 

Any ideas? I've made sure both profiles are identical. I've also removed and re-created the scheduler profile. I don't get it. It's like a bug.

I've tried the re-connection and timeout values but they don't seem to help as it actually does connect but then immediately get's disconnected.

 

Some log below:

12] Thu 13Feb14 18:30:01 - (Task: CTABS Daily Upload) - Performing scheduled execution of task for Thursday, February 13, 2014 18:30:00.

[03] Thu 13Feb14 18:30:02 - Resolving host "eippftp.com"...

[03] Thu 13Feb14 18:30:02 - Connecting to "67.228.3.18" on port 22.

[03] Thu 13Feb14 18:30:02 - Connected to 67.228.3.18:22 from 10.4.60.160:17567.

[03] Thu 13Feb14 18:30:02 - Negotiating SSH2 session with server...

[03] Thu 13Feb14 18:30:02 - Client Identification: SSH-2.0-FTP Voyager_16.1.0.0

[04] Thu 13Feb14 18:30:02 - The server has unexpectedly closed the connection.

[12] Thu 13Feb14 18:30:02 - (Task: CTABS Daily Upload) - Execution failed (Last Error Message: ).

[12] Thu 13Feb14 18:30:02 - (Task: CTABS Daily Upload) - Next scheduled execution on Friday, February 14, 2014 18:30:00

 

Thanks all :-)

FTP Voyager Scheduler not working (Ver. 16.0.2.0)

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Hi

 

I've referred to here by FTP Voyager support.

 

This is my first time I use FTP Voyager for scheduling file transfer, configuring task was very easy, but I still cannot make it work.

In the task action, I created a new action to download a specific folder (and all files and subfolders inside that folder to my local PC

 

In action information, I put the (Remote File or Folder) as: /FolderName

Nothing downloaded, and error in the log says:

Execution failed (Last Error Message: Unable to perform file action: Could not retrieve additional information about the source path.  Does the source path exist?).

 

I changed it to: FolderName (without slash).

Nothing downloaded, and same error in the log.

 

I then tried: FolderName/*.*

Log says: Execution successfully completed.

But in the local folder, I found it only downloaded files from main folder (No subfolders or files inside them), and some of them with ZERO size !!!!!

 

Again, I tried: /FolderName/*.*

Log says: Execution successfully completed.

I found that the ZERO size problem has been solved (files downloaded with correct size) but still cannot get the subfolders !

 

 

In the forum, I found a link to the older version (ver. 15.2.0.19)

I downloaded and tried it on another PC, It works like a charm, with no errors !

 

Can anyone here help me to figure out how to make the scheduler download the whole content of remote folder ??

Trouble sending large files to a Pure-FTPd Server

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I have a connection set up to a server, all that is fine...

I can send smaller files just fine...

 

Larger files? It seems that the Command channel times out...

In the header of the Welcome message is a warning of a timeout at 3 minutes of inactivity...

So I dutifully setup a 150 second Keep Alive...

 

What I see in the log is...

The file (11GB+) sends fine...(Although there seems to be many reconnections during the transfer)

I will see an OPTS MLST command send

followed by a PWD and then a reconnection attempt...

 

Finally I will see a "Transfered <many> bytes STATUS message... Followed by an XCRC - which seems to receive no response after maybe 30 seconds...

Then another PWD...

Then an ERROR> Server has unexpectedly closed the connection...

 

And we start again....

 

Ideas?

FTP Voyager and email alerts

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Hello, I've scoured this site as well as the web looking for an answer to my Voyager email challenges.

 

I really like the program and in fact it seems to work very well for what I'm doing; however, I cannot make the email alerts function at all.

I have ensured the following:

1) email settings are proper in the Options area

2) email setting match the Option email settings in the "Scheduler Options" area

3) Tried both a gmail account and yahoo.  The gmail refuses to work always timing out regardless.  The yahoo account never errors out but then emails are never received, which is confusing.

4) Tried on two different systems connected to unique networks

 

Current Scheduler email settings in options:

Server:  smtp.mail.yahoo.com

Port: 465

Use SSL: YES

USE Authentication: YES

Account Name: full email address

Account Password: proper password

 

Email settings in OPTIONS area are essentially the same.

 

EVENT setup in the TASK:  Execution START as well as the EVENT SCHEDULE area.

 

Any suggestions?

Thank you,

brian

Scheduler Service flapping on and off

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Something has happened with our installation of Voyager to cause the scheduler service to become unstable. I'm trying to determine the safest way to perform a repair on the software to try and get it back up and running.

 

We have the following error in the windows event logs:

 

Faulting application name: FTP Voyager Scheduler.exe, version: 16.2.0.328, time stamp: 0x542c31b7

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

Exception code: 0xc0000417

Fault offset: 0x0000000000070468

Faulting process id: 0xbec

Faulting application start time: 0x01d04b96d28e7566

Faulting application path: C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager Scheduler.exe

Faulting module path: C:\Program Files\RhinoSoft\FTP Voyager\MSVCR100.dll

Report Id: 11a095ee-b78a-11e4-80d6-005056a8624c

Faulting package full name:

Faulting package-relative application ID:

 

Any suggestions? We have quite a few profiles that we don't want to have to re-create here so I'm hoping there is a repair process rather than a clean re install.

 

Thanks


Setting up FTP Voyager to download specific file types

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Hello Everyone,

 

I tried searching for the answer to this but didn't find anything relevant. I'm new to using FTP Voyager and need to know if it's possible to have the scheduled task only download .pdf file types. I'm not able to find any documentation on how to filter by file type.

 

Thanks,

Sam_types

FTP Voyager Scheduler to execute multiple task at same time

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Hi support team,

 

If we have multiple tasks that are executing at same time, seems like they will be queued up and executing one after another (in another work NOT at same time). is this the case? or can we set this dfferently?

 

Please advise.

 

Thanks

 

Best Regards

FTP Voyager Scheduler v16 is terrible. How can I download v15 which I paid for?

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Well, I tried.  I really did.  But I'm sick of dealing with this nonsense.  I don't have the time.  I can't wait for a "bug fix" which may never come. 

 

I have tried the last few weeks to use the new version 16 of FTP Voyager and FTP Scheduler in a production situation and it continues to fail.  I had been very happy with our paid-for version 15 and when I had to provision a new server to perform our FTP synchronization tasks, I assumed that getting the newest version would be the smartest thing to do.  Not only that, but the new version was free! 

 

However, the myriad critical logic errors in this new version have broken my business' processes and there appears to be no way to submit trouble tickets for the program nor any real tech support (I don't consider a forum "tech support") now that it is "free".  Specifically, I've tried to get two of my own issues resolved, and have been tracking a third:

 

  1. "KEEP ALIVE" when attempting to "move down" a folder with no items in it.
    1. FTP Voyager Scheduler Empty Folder "Move Down" Bug & Possible Work-Around
  2. Incorrect "move down" behavior causing data loss.
    1. FTP Voyager Scheduler Move Down File Deletion Behavior
  3. Inability to run simultaneous tasks.
    1. Due to One Schedule task stuck & oall thers are in queue

 

None of these were issues in version 15.  However it pains me, and seeing no actual resolution on my issues, I have to revert a production server and downgrade FTP Voyager to a version that actually works. 

So, with that said, where can I actually download a copy of version 15?  All links available are either dead or point to the v16 download.

FTP Voyager - Scheduler problem

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We have FTP Voyager 16.1.0.0 installed on a Windows 2008 R2 server. We have two automatic uploads scheduled to occur weekly (FTP Voyager establishes a connection to the destination and then moves and .CSV files from a particular directory to the destination). Once the file has been successfully moved, an email alert is generated and delivered internally.

 

This configuration has been working fine, until Daylight savings time began on march 9th.

Now, when the scheduled job runs, it executes continuously for an entire hour; because we receive an email alert when it runs, we know it executes about 2,600 times.

e.g. a scheduled task that should execute one time at 0420 on tuesday is now executing once every few seconds for an hour.


There is a line item on the release notes for 16.1.0.0 (The version we have) which states

 

FTP client release notes for FTP Voyager.

  • Corrected a Scheduler bug where tasks created when daylight savings time is off and scheduled to run daily or at a custom interval would repeatedly run for an hour after their scheduled execution time when daylight savings time resumed.

 

which is exactly what we're experiencing - is this a known issue / was the bug not actually corrected?

 

Thanks!

Using FTP Voyager to sync with FTP site....HELP!!

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I recently downloaded FTP Voyager to help with syncing files and folders on our Egnyte FTP site.  After trying to get AllSync to work with much fail I decided to look else where.  Enters FTP Voyager.  So I have installed and set-up the software.  Connects to Egnyte FTP no problem.  I get all the files and folders mapped from our server to the FTP folder and click sync.  PERFECT.  Voyager takes some time but end result is what has changed and what has been added and or deleted.  When I go to sync up the folders the connection times out.  I get an error in the log which states unable to change folders.  When I try to only sync folders or sometimes multiple files the program hangs.  I know the program is free but it is what I am looking for.  Any help would be great at solving this problem.

 

Thanks.

 

Paul

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