Hello All,

Please I have an issue trying to synchronize a particular folder from a remote location (MyBookLive) to a local machine (Windows Server 2008).

Other folders synchronize ok, but this particular folder keeps giving me this error.

"

"

Hello,

I have been going crazy attempting to upload files to another (Linux) server and I am getting errors.

once I figured out how to get the sites to show up when using the scheduler, i used the export and import rather then re-create accounts.

a users guide with examples would be really great!  i can find any such thing.

so the issue i am see is this...   I can connect using the browser and upload files with no issues.  when i use the scheduler, I have to specfiy the local and remote directories.  this is where things get interesting.  I am placed in a home directory on the remote side, so for the remote side I just use / and for the local side i click on the folder icon and navigate to the folder E:\folder\folder1  and I would assume that everything in folder1 would be uploaded.  Wrong! it tries to create the remotefolder2 and dose not have permissions and so it fails.  why is it trying to create folders?  in the help man, it says that the directory listed in the local and remote will grab everything in that folder and says nothging about trying to create that folder.  I just want to move files in that local folder1 to the remotefolder2.

the Actions I have tried so far is as follows:

Upload: "E:\localfolder\localfolder1" to "/"

Upload: "E:\localfolder\localfolder1" to "/remotefolder/remotefolder1/remotefolder2"

Upload: "E:\localfolder\localfolder1\*.*" to "/"

any trailing "/" or "\" are removed when you hit save.

when I add the /remotefolder/remotefolder1/remotefolder2 to the remote folder location, the error logs show it attempts to create remote directories remotefolder/remotefolder1/remotefolder2

I have changed the site profile advanced options \ file transfer \ transfer mode to Binary.

here is the thing i don't understand.  I can connect using the browser and see the remote site, and i can transfer files to and delete on the remote end with no issues at all and the logs are much smaller.  only when trying to use the scheduler is where things go goofy.

[07] Sat 27Feb16 12:18:15 - SSH_MSG_USERAUTH_REQUEST: user: XXXXXX; service: ssh-connection; type: publickey

[08] Sat 27Feb16 12:18:15 - SSH_MSG_USERAUTH_PK_OK: public key algorithm accepted

[07] Sat 27Feb16 12:18:15 - SSH_MSG_USERAUTH_REQUEST: user: XXXXXX; service: ssh-connection; type: publickey

[08] Sat 27Feb16 12:18:16 - SSH_MSG_USERAUTH_SUCCESS: authentication successful

[03] Sat 27Feb16 12:18:16 - Login successful.

[07] Sat 27Feb16 12:18:16 - SSH_MSG_CHANNEL_OPEN: type: session; local channel: 0

[08] Sat 27Feb16 12:18:16 - SSH_MSG_CHANNEL_OPEN_CONFIRMATION: local channel: 0; remote channel: 0

[07] Sat 27Feb16 12:18:16 - SSH_MSG_CHANNEL_REQUEST: remote channel: 0; request type: subsystem; subsytem: sftp

[08] Sat 27Feb16 12:18:16 - SSH_MSG_CHANNEL_SUCCESS: channel request succeeded; local channel: 0

[07] Sat 27Feb16 12:18:16 - SSH_FXP_INIT: client version: 6

[08] Sat 27Feb16 12:18:16 - SSH_FXP_VERSION: server version: 3

[03] Sat 27Feb16 12:18:16 - Negotiated SFTP version 3

[07] Sat 27Feb16 12:18:16 - SSH_FXP_REALPATH: translating path: .

[08] Sat 27Feb16 12:18:16 - SSH_FXP_NAME: translated path: /remotefolder/remotefolder1/remotefolder2

[13] Sat 27Feb16 12:18:16 - (Action: "E:\localfolder\localfolder1" to "/") - Uploading from "E:\localfolder\localfolder" to "/"

[07] Sat 27Feb16 12:18:16 - SSH_FXP_STAT: path: /localfolder1/Test Doc.txt

[08] Sat 27Feb16 12:18:16 - SSH_FXP_STATUS: status: SSH_FX_NO_SUCH_FILE; description: No such file

[03] Sat 27Feb16 12:18:16 - Sending: E:\localfolder\localfolder1\Test Doc.txt -> /remotefolder2/Test Doc.txt

[07] Sat 27Feb16 12:18:16 - SSH_FXP_STAT: path: /remotefolder2

[03] Sat 27Feb16 12:18:16 - Connecting to "XXX.XXX.XXX.XXX" on port 22.

[03] Sat 27Feb16 12:18:16 - Connected to XXX.XXX.XXX.XXX:22 from XXX.XXX.XXX.XXX:57917.

[03] Sat 27Feb16 12:18:16 - Negotiating SSH2 session with server...

[03] Sat 27Feb16 12:18:16 - Client Identification: SSH-2.0-FTP Voyager_16.2.0.328

[03] Sat 27Feb16 12:18:16 - Server Identification: SSH-2.0-OpenSSH_5.3

[03] Sat 27Feb16 12:18:16 - Initializing key exchange process...

[03] Sat 27Feb16 12:18:16 - Selected key exchange algorithm: diffie-hellman-group1-sha1

[08] Sat 27Feb16 12:18:16 - SSH_FXP_STATUS: status: SSH_FX_NO_SUCH_FILE; description: No such file

[07] Sat 27Feb16 12:18:16 - SSH_FXP_MKDIR: path: /remotefolder2

[08] Sat 27Feb16 12:18:16 - SSH_FXP_STATUS: status: SSH_FX_PERMISSION_DENIED; description: Permission denied

[04] Sat 27Feb16 12:18:16 - Unable to create parent folder for upload: /remotefolder2

[04] Sat 27Feb16 12:18:16 - Upload failed: Could not create target path for "/remotefolder2/Test Doc.txt"

[04] Sat 27Feb16 12:18:16 - Retrying failed transfer (attempt 2 out of 3)...

any help would be great.

thanks,

We are trying to transition from FTP Voyager 15.2 and the interface is very different.  I have one task setup in FTP Voyager Scheduler (disabled)

No matter what I do the connection for the task in Scheduler connects every time I open FTP Voyager.  How do I stop it? 

TIA for your help!

Hello,

I have setup a FTP Voyager Scheduled Task that will not executing.  The task is setup to reach out to a FTP to move down any available files and also move up any new files that have been created locally.

When the task is scheduled, it will not stop executing and no available files are pulled down from the FTP or moved up to the FTP site.

Any help is appreciated.

Thanks

We need to send a document via FTP over TLS (Explicit) using TLS 1.1.  Does FTP Voyager 16.1 support that?  If so, how do I get my site profile to use that?

Thanks

We have had some complaints about connecting to our Serv-U server with FTP Voyager, because of these complaints I have decided to test it myself.

FTP Voyager version: 16.2.0.328

Serv-U version: 15.1.6.25

I don't have many SSL/TLS options for the FTP/FTPS protocols in FTP Voyager but it fails when it tries to read the SSL certificate. We use this solution:

Deploy Serv-U MFT in a cluster - SolarWinds Worldwide, LLC. Help and Support

This is the error:

FileZilla and FTP Voyager with the exact same settings, from the exact same computer, with the same user and at the same time. FileZilla works, FTP Voyager does not.

The log the Serv-U server shows when FTP Voyager wants to connect.

I have asked the Solarwinds support for help because we make use of their Serv-U solution but they do not support their FTP Voyager application, so they cannot help me.

Do you guys have any problems with FTP Voyager in combination with these solutions FTP explict FTP over TLS or FTP implicit FTP over TLS?

If yes, do you have any solution?

I have several tasks setup to run at different time intervals on a daily basis.

After the time change for Daylight Savings Time on Sunday morning the tasks run as scheduled and then stop and re-start continuously.

I have tried re-starting the service, updating the task scheduler time and re-booting the server all to no avail.

Has anyone else seen this or does anyone have any ideas on how to correct it.

I am on FTP Voyager version 16.0.2.0.

Never had this issue on any previous versions.

Is there a place to download version 15 again????

Hello,

when i try connect to ftp i get error:

SSL accept failed on FTP data channel.

The connection will be aborted

but i can connect with FileZilla or other ftp clients.

FTP Voyager 16.2.0.328

log:

STATUS> Resolving host "ftp.xxxxxx.xx"...

STATUS> Connecting to "xxx.xxx.xxx.xxx" on port 990.

STATUS> Connected to xxx.xxx.xxx.xxx:990 from 10.10.10.10:56773.

STATUS> Negotiating SSL connection with server...

STATUS> SSL connection established. All transactions are now secure.

STATUS> Encryption cipher: 256 bit AES; Version: TLSv1/SSLv3.

220 (vsFTPd 3.0.2)

COMMAND> HOST ftp.xxxxxx.xx

530 Please login with USER and PASS.

STATUS> Connected. Logging in to the server.

COMMAND> USER ftp-baku

331 Please specify the password.

COMMAND> PASS ***

230 Login successful.

STATUS> Login successful.

COMMAND> SYST

215 UNIX Type: L8

COMMAND> FEAT

211-Features:

AUTH TLS

EPRT

EPSV

MDTM

PASV

PBSZ

PROT

REST STREAM

SIZE

TVFS

UTF8

211 End

STATUS> Server supports resume.

COMMAND> OPTS UTF8 ON

200 Always in UTF8 mode.

COMMAND> PBSZ 0

550 Permission denied.

COMMAND> PROT P

550 Permission denied.

COMMAND> PROT C

550 Permission denied.

COMMAND> PWD

257 "/"

COMMAND> PASV

227 Entering Passive Mode (82,138,52,71,34,222).

STATUS> Opening passive mode data connection to xxx.xxx.xxx.xxx, port 8926.

STATUS> Negotiating SSL connection with server...

COMMAND> LIST

150 Here comes the directory listing.

226 Directory send OK.

ERROR> SSL Accept failed on FTP data channel. The connection will be aborted.

Please help me with solving a problem.

Hello

I am trying to connect to a site using FTP over TLS (explicit) with port 21.

I am able to connect with no problems using other FTP clients but I cannot with FTP Voyager.

I am able to connect using standard FTP.

I am also able to connect with SSH which I didnt know I could.

My password is correct.  Again, I can connect with many other clients using the same settings.

Could it have anything with FTP Voyager thinking the server certificate is insecure?

ANy setting to allow insecure certificates to try that?

ANy help is apprecoated.

Thanks

This is the log:

STATUS> Resolving host "ftp.mysite.net"...

STATUS> Connecting to "111.111.111.58" on port 21.

STATUS> Connected to 111.111.111.58:21 from 192.168.1.127:51112.

220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

220-You are user number 1 of 50 allowed.

220-Local time is now 10:32. Server port: 21.

220-This is a private system - No anonymous login

220-IPv6 connections are also welcome on this server.

220 You will be disconnected after 15 minutes of inactivity.

COMMAND> AUTH TLS

234 AUTH TLS OK.

ERROR> Connection attempt failed.  Retrying in 3 seconds...

I have a situation where I will FTP a file to a folder and then need to move it to another folder on the remote server. I have seen the automatic rename function and have tried testing this on my own network but it does not appear that I can rename a file where I can specify a file path in the automatic rename function. I would have to do this automatically through the scheduler.

yaI'm currently exploring using Voyager for a large multi-user deployment where files will be uploaded on an hourly or daily basis to a common ftp location via Scheduler.   The requirement is that the files that were recently transferred should be moved into a post-processing folder for safe keeping in case there is a reason to need to re-process them or retrieve the files that were uploaded.

Other than doing a generic batch file and moving '*' from the local source to the local archive destination, I do not see a way to accomplish what I need to do.   The batch solution would work, but I am looking for something more elgant, and preferably with file  by file copies so that error checking and logging can be handled better than a generic "copy * c:\newlocation"

Please let me know if Im missing an obvious feature, or if this is indeed not possible.

Is there a way i can have a schedule setup to send a file and move the file once sent to a SENT folder. ive used other Clients before where this is possible but im struggling to find an option to do this,

we have a folder full of files that need to be sent out over FTP, once the files have been sent the files will need to be moved to the SENT folder as a backup.

many thanks in advanced and hope there is something that can be done

Hello, I've scoured this site as well as the web looking for an answer to my Voyager email challenges.

I really like the program and in fact it seems to work very well for what I'm doing; however, I cannot make the email alerts function at all.

I have ensured the following:

1) email settings are proper in the Options area

2) email setting match the Option email settings in the "Scheduler Options" area

3) Tried both a gmail account and yahoo.  The gmail refuses to work always timing out regardless.  The yahoo account never errors out but then emails are never received, which is confusing.

4) Tried on two different systems connected to unique networks

Current Scheduler email settings in options:

Server:  smtp.mail.yahoo.com

Port: 465

Use SSL: YES

USE Authentication: YES

Account Name: full email address

Account Password: proper password

Email settings in OPTIONS area are essentially the same.

EVENT setup in the TASK:  Execution START as well as the EVENT SCHEDULE area.

Any suggestions?

Thank you,

brian

I've got a number of jobs that I want to schedule to run every 5 minutes.

E.g. I've set-up the job with 'Execute task every 5 minutes'

However, what seems to happen is that the jobs runs, then adds 65 minutes before the next execution!

Any ideas?

I'm setting up the FTP Voyager Scheduler to download backup files from our F5's. It works on some, with this log message:

[12] Tue 13Oct15 12:05:04 - (Task: f5-internal-01_backup) - Execution successfully completed.

[07] Tue 13Oct15 12:05:07 - SSH_MSG_DISCONNECT: reason code 11; description: Disconnection initiated by user.

But fails on 4 out of 6 with this log message:

The last message is from having to cancel the task, as it just sits at "Executing". The only difference is the F5 OS version, the ones that work are 11.2.0 and the ones that fail are 11.6.0, anyone see this before?

The FTP voyager doesn't delete the file after a move up.

When I perform a move task and the a delete task, the server moves and deletes perfectly the file. But I want that both actions can be handled with the move up.

I use the FTP voyager version 16.1.0.0

03] Wed 12Apr17 13:44:16 - Server supports resume.

[05] Wed 12Apr17 13:44:16 - CLNT FTP Voyager 16.1.0.0

[05] Wed 12Apr17 13:44:16 - STOR 20170412112901_20170412112858_af_5_4.pdf

[06] Wed 12Apr17 13:44:16 - 200 Don't care

[05] Wed 12Apr17 13:44:16 - OPTS UTF8 ON

[06] Wed 12Apr17 13:44:16 - 150 Opening data channel for file upload to server of "/Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412112901_20170412112858_af_5_4.pdf"

[06] Wed 12Apr17 13:44:17 - 202 UTF8 mode is always enabled. No need to send this command.

[05] Wed 12Apr17 13:44:17 - PWD

[06] Wed 12Apr17 13:44:17 - 257 "/" is current directory.

[05] Wed 12Apr17 13:44:17 - CWD /Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste

[06] Wed 12Apr17 13:44:17 - 250 CWD successful. "/Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste" is current directory.

[05] Wed 12Apr17 13:44:17 - MLST /Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0.pdf

[06] Wed 12Apr17 13:44:17 - 250-Listing /Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0.pdf

[06] Wed 12Apr17 13:44:17 -  type=file;size=174798;modify=20170412114416; /Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0.pdf

[06] Wed 12Apr17 13:44:17 - 250 End

[05] Wed 12Apr17 13:44:17 - MLST /Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0 (2).pdf

[06] Wed 12Apr17 13:44:17 - 550 File or directory not found.

[03] Wed 12Apr17 13:44:17 - Sending: C:\ADM\Test2\BE0659837055_AF_Aankoopfacturen_BrasserieJuste\20170412113759_20170412113758_ENI_0.pdf -> /Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0.pdf

[05] Wed 12Apr17 13:44:17 - TYPE I

[06] Wed 12Apr17 13:44:17 - 200 Type set to I

[05] Wed 12Apr17 13:44:17 - PASV

[06] Wed 12Apr17 13:44:17 - 227 Entering Passive Mode (136,144,129,18,195,72)

[03] Wed 12Apr17 13:44:17 - Opening passive mode data connection to 136.144.129.18, port 49992.

[05] Wed 12Apr17 13:44:17 - STOR 20170412113759_20170412113758_ENI_0.pdf

[06] Wed 12Apr17 13:44:17 - 150 Opening data channel for file upload to server of "/Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0.pdf"

[06] Wed 12Apr17 13:44:17 - 226 Successfully transferred "/Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0.pdf"

[03] Wed 12Apr17 13:44:17 - Transferred 174 798 bytes. 641,73 KB/sec.

[05] Wed 12Apr17 13:44:17 - XCRC "/Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412113759_20170412113758_ENI_0.pdf"

[04] Wed 12Apr17 13:44:17 - The server has unexpectedly closed the connection.

[06] Wed 12Apr17 13:44:17 - 226 Successfully transferred "/Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412112901_20170412112858_af_5_4.pdf"

[03] Wed 12Apr17 13:44:17 - Transferred 1 207 004 bytes. 1 796,82 KB/sec.

[05] Wed 12Apr17 13:44:17 - XCRC "/Test/BE0659837055_AF_Aankoopfacturen_BrasserieJuste/20170412112901_20170412112858_af_5_4.pdf"

[04] Wed 12Apr17 13:44:17 - The server has unexpectedly closed the connection.

[03] Wed 12Apr17 13:44:17 - Connecting to "136.144.129.18" on port 21.

[03] Wed 12Apr17 13:44:17 - Connected to 136.144.129.18:21 from 192.168.149.242:53539.

[06] Wed 12Apr17 13:44:17 - 220-FileZilla Server 0.9.60 beta

[06] Wed 12Apr17 13:44:17 - 220-written by Tim Kosse (tim.kosse@filezilla-project.org)

[06] Wed 12Apr17 13:44:17 - 220 Please visit https://filezilla-project.org/

[03] Wed 12Apr17 13:44:17 - Connected. Logging in to the server.

[05] Wed 12Apr17 13:44:17 - USER certifisc2

[06] Wed 12Apr17 13:44:17 - 331 Password required for certifisc2

[05] Wed 12Apr17 13:44:17 - PASS ***

[06] Wed 12Apr17 13:44:17 - 230 Logged on

[03] Wed 12Apr17 13:44:17 - Login successful.

[05] Wed 12Apr17 13:44:17 - SYST

[06] Wed 12Apr17 13:44:17 - 215 UNIX emulated by FileZilla

[05] Wed 12Apr17 13:44:17 - FEAT

[06] Wed 12Apr17 13:44:17 - 211-Features:

[06] Wed 12Apr17 13:44:17 -  MDTM

[06] Wed 12Apr17 13:44:17 -  REST STREAM

[06] Wed 12Apr17 13:44:17 -  SIZE

[06] Wed 12Apr17 13:44:17 -  MLST type*;size*;modify*;

[06] Wed 12Apr17 13:44:17 -  MLSD

[06] Wed 12Apr17 13:44:17 -  UTF8

[06] Wed 12Apr17 13:44:17 -  CLNT

[06] Wed 12Apr17 13:44:17 -  MFMT

[06] Wed 12Apr17 13:44:17 -  EPSV

[06] Wed 12Apr17 13:44:17 -  EPRT

[06] Wed 12Apr17 13:44:17 - 211 End

[03] Wed 12Apr17 13:44:17 - Server supports resume.

[05] Wed 12Apr17 13:44:17 - CLNT FTP Voyager 16.1.0.0

[06] Wed 12Apr17 13:44:17 - 200 Don't care

[05] Wed 12Apr17 13:44:17 - OPTS UTF8 ON

[06] Wed 12Apr17 13:44:17 - 202 UTF8 mode is always enabled. No need to send this command.

[05] Wed 12Apr17 13:44:17 - PWD

[06] Wed 12Apr17 13:44:17 - 257 "/" is current directory.

[13] Wed 12Apr17 13:44:17 - (Action: "C:\ADM\Test2\*" to "/Test") - Action successfully completed.

[12] Wed 12Apr17 13:44:17 - (Task: test) - Execution successfully completed.

[05] Wed 12Apr17 13:44:24 - QUIT

[06] Wed 12Apr17 13:44:24 - 221 Goodbye

Freeze Log

I am getting this error only when connecting to a server with a profile under "scheduler site profile" (under tools), when using and identical profile under the regular "site profiles" (under browser) I don't get the error. It's very consistent when I try the scheduler site profile first and many times. Once I try the site in the regular profile and it connects I can then go back to the scheduler profile and it connects just fine. If I stop and start the scheduler service the error returns.

Any ideas? I've made sure both profiles are identical. I've also removed and re-created the scheduler profile. I don't get it. It's like a bug.

I've tried the re-connection and timeout values but they don't seem to help as it actually does connect but then immediately get's disconnected.

Some log below:

12] Thu 13Feb14 18:30:01 - (Task: CTABS Daily Upload) - Performing scheduled execution of task for Thursday, February 13, 2014 18:30:00.

[03] Thu 13Feb14 18:30:02 - Resolving host "eippftp.com"...

[03] Thu 13Feb14 18:30:02 - Connecting to "67.228.3.18" on port 22.

[03] Thu 13Feb14 18:30:02 - Connected to 67.228.3.18:22 from 10.4.60.160:17567.

[03] Thu 13Feb14 18:30:02 - Negotiating SSH2 session with server...

[03] Thu 13Feb14 18:30:02 - Client Identification: SSH-2.0-FTP Voyager_16.1.0.0

[04] Thu 13Feb14 18:30:02 - The server has unexpectedly closed the connection.

[12] Thu 13Feb14 18:30:02 - (Task: CTABS Daily Upload) - Execution failed (Last Error Message: ).

[12] Thu 13Feb14 18:30:02 - (Task: CTABS Daily Upload) - Next scheduled execution on Friday, February 14, 2014 18:30:00

Thanks all :-)

Hi I am not able to connect to SFTP  server from windows 20089 server with proxy server

getting error message The serverhasunexpectedlyclosed the connection

from the same server i am able to connect to SFTP via wiscp 

i believe the issue is with encryption because Winscp had Diffi Helman Exchange group that is not available in FTP voyager

Please help

Regards

Kamran Shams

How do you remove a site from Schedulers site list?

I learned how to add them from this forum but can't seem to get rid of some old one no longer used or needed.

Hi

I am trying to run Execute an ftp voyager scheduled sync manually,

This scheduled event syncs files from Pershing to a network location on our server

It looks like it works and ftp voyager scheduler does not spit out an error neither do I receive an email notification that sync has failed which I set up yesterday in the Event section of Task properties.

but when I go to the network share the files look like they have not been synced.

Passwords for the connections were changed on Saturday the 10th of November but since then I have entered the new passwords in FTP Voyager.

so I checked the logs below.

03] Wed 14Nov18 09:34:55 - Resolving host "clientftp.bnymellon.com"...

[03] Wed 14Nov18 09:34:55 - Connecting to "170.61.238.34" on port 22.

@

[03] Wed 14Nov18 09:34:55 - Connected to 170.61.238.34:22 from 10.0.3.7:51906.

[03] Wed 14Nov18 09:34:55 - Negotiating SSH2 session with server...

[03] Wed 14Nov18 09:34:55 - Client Identification: SSH-2.0-FTP Voyager_16.2.0.328

[03] Wed 14Nov18 09:34:55 - Server Identification: SSH-2.0-Serv-U_15.0.0.0

[03] Wed 14Nov18 09:34:55 - Initializing key exchange process...

[03] Wed 14Nov18 09:34:55 - Selected key exchange algorithm: diffie-hellman-group1-sha1

[03] Wed 14Nov18 09:34:55 - Host Key Fingerprint: 7A:D3:AB:F6:04:85:42:2A:04:60:4E:7B:CA:48:EA:C3

[03] Wed 14Nov18 09:34:55 - Server --> Client: Encryption: aes128-cbc, MAC: hmac-sha1, Compression: zlib

[03] Wed 14Nov18 09:34:55 - Client --> Server: Encryption: aes128-cbc, MAC: hmac-sha1, Compression: zlib

[03] Wed 14Nov18 09:34:55 - Selected public key protocol: ssh-dss

[03] Wed 14Nov18 09:34:55 - Key exchange process successfully completed.

[07] Wed 14Nov18 09:34:55 - SSH_MSG_SERVICE_REQUEST: service: ssh-userauth

[08] Wed 14Nov18 09:34:55 - SSH_MSG_SERVICE_ACCEPT: service accepted

[03] Wed 14Nov18 09:34:55 - Querying server for supported authentication methods

[07] Wed 14Nov18 09:34:55 - SSH_MSG_USERAUTH_REQUEST: user: qg5n8a1; service: ssh-connection; type: none

[08] Wed 14Nov18 09:34:55 - SSH_MSG_USERAUTH_FAILURE: partial: 0; available authentications: password, publickey

[03] Wed 14Nov18 09:34:55 - Supported authentication methods: password, publickey

[07] Wed 14Nov18 09:34:55 - SSH_MSG_USERAUTH_REQUEST: user: qg5n8a1; service: ssh-connection; type: password

[04] Wed 14Nov18 09:34:55 - Password not accepted.

[04] Wed 14Nov18 09:34:55 - Unable to login.

[04] Wed 14Nov18 09:34:55 - Connection attempt failed. Retrying in 3 seconds...

[07] Wed 14Nov18 09:34:55 - SSH_MSG_DISCONNECT: reason code 11; description: Password not accepted.

[04] Wed 14Nov18 09:34:55 - The server has unexpectedly closed the connection.

[04] Wed 14Nov18 09:34:55 - Connection attempt failed. Retrying in 3 seconds...

Please help.