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Scheduler Service flapping on and off

February 18, 2015, 8:35 am
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Something has happened with our installation of Voyager to cause the scheduler service to become unstable. I'm trying to determine the safest way to perform a repair on the software to try and get it back up and running.

 

We have the following error in the windows event logs:

 

Faulting application name: FTP Voyager Scheduler.exe, version: 16.2.0.328, time stamp: 0x542c31b7

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

Exception code: 0xc0000417

Fault offset: 0x0000000000070468

Faulting process id: 0xbec

Faulting application start time: 0x01d04b96d28e7566

Faulting application path: C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager Scheduler.exe

Faulting module path: C:\Program Files\RhinoSoft\FTP Voyager\MSVCR100.dll

Report Id: 11a095ee-b78a-11e4-80d6-005056a8624c

Faulting package full name:

Faulting package-relative application ID:

 

Any suggestions? We have quite a few profiles that we don't want to have to re-create here so I'm hoping there is a repair process rather than a clean re install.

 

Thanks

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FTP Voyager scheduler download problem

April 30, 2015, 12:47 pm
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Hello,

I hope to get some help with this problem. I try to use FTP Voyager on a Windows server, to automate some crucial tasks.

 

The schedule is entered, looks fine. It should synchronize a FTP-folder to a local folder, and it downloads all files (.txt files) correctly, except the ones that are really important, the Excel-files. That is, they are downloaded, but remain empty (0 Kb). When I try to do the same thin within FTP Voyager, i.e. Not with the Scheduler, everything runs fine. What could be the problem? It drives me mad.

 

Thanks in advance!

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Trouble sending large files to a Pure-FTPd Server

July 31, 2013, 9:18 am
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I have a connection set up to a server, all that is fine...

I can send smaller files just fine...

 

Larger files? It seems that the Command channel times out...

In the header of the Welcome message is a warning of a timeout at 3 minutes of inactivity...

So I dutifully setup a 150 second Keep Alive...

 

What I see in the log is...

The file (11GB+) sends fine...(Although there seems to be many reconnections during the transfer)

I will see an OPTS MLST command send

followed by a PWD and then a reconnection attempt...

 

Finally I will see a "Transfered <many> bytes STATUS message... Followed by an XCRC - which seems to receive no response after maybe 30 seconds...

Then another PWD...

Then an ERROR> Server has unexpectedly closed the connection...

 

And we start again....

 

Ideas?

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FTP Voyager Scheduler Hangs - Service Restart Required

December 10, 2013, 1:58 pm
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I want to use FTP Voyager to upload data on a regular schedule from remote sites to my FTP server.  The application checks all of the boxes for what I need it to do: Upload all files in a folder, do some XCRC/XMD5/XSHA1, and then delete the local files after successful upload.  My problem is that the scheduled task seems to never complete sometimes and we stop receiving files.

 

The Internet connections for most of our locations frequently drop.  It seems this might have something to do with the problem.  My oldest installation has been running reliably since July and has a solid connection.  The scheduler hangs most frequently on sites with the worst connectivity issues.

 

I have implemented a klugey work-around by scheduling a task that restarts the Voyager scheduler service.  This keeps the problem from manifesting and we receive our files.

 

I set the following scheduler options:

  • connection timeout = 90
  • connection retries = 9
  • connection delay = 3
  • transfer send timeout = 90
  • transfer idle timeout = 5
  • file transfer upload file tries = 10

 

Scheduled task creation:

  1. I create a scheduled task that runs every 15 minutes.
  2. Add an action to run an external program.  This executes a batch file that moves files into a staging folder for the FTP transfer.
  3. Add a second action to synchronize remote folders.  This moves the files up to our FTP server.
    1. I add an event to this action that runs a batch file after upload.  The batch file is there to delete the uploaded file and is passed, "$LocalPath", as an argument.

 

This setup works perfectly well in my lab and at the site with the consistent Internet connection.  Other locations have been seen to work for days and even weeks, but eventually the scheduled task hangs until the scheduler service is restarted.  Any help would be greatly appreciated.

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FTP Voyager commnad line options

July 28, 2014, 5:48 am
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Hello


I’m trying to run FTP Voyager from the command line like so:call "C:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager.exe" profile=ZFTP autosync=1 syncoptions=0 local=C:\zsm2web\ remote=/ZSMDOC/ autoquit=1

 

This works if the remote folder is empty.

 

I want  to overwrite the existing files based on the timestamp of the files in the local folder or delete the files if they dont exist in de local folder.


Can anyone give me a working example using :

syncoptions List

 

  •         SyncRemote = 0x0000

 

  •         SyncLocal = 0x0001

 

    • IgnoreCase = 0x0002

 

    • CompareSize = 0x0004

 

    • CompareTime = 0x0008

 

    • IncludeDirs = 0x0010

 

    • DontDelete = 0x0020

 

    • OverwriteConfirmations = 0x0040

 

    • DeleteConfirmations = 0x0080

 

    • RemoteIgnoreNewer = 0x0100

 

    • RemoteIgnoreOlder = 0x0200

 

    • LocalIgnoreNewer = 0x0400

 

    • LocalIgnoreOlder = 0x0800

 

    • MinimizeStatusDialogs = 0x1000

 

    • QueueErrorMessages = 0x2000

 

    • IgnoreSymbolicLinks = 0x4000

 

  Not sure how i should add this to the command line so a complete working example woulde be appreciated

 

 

 

 

 

 

 

 

 

 

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Using FTP Voyager to sync with FTP site....HELP!!

December 2, 2014, 2:28 pm
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I recently downloaded FTP Voyager to help with syncing files and folders on our Egnyte FTP site.  After trying to get AllSync to work with much fail I decided to look else where.  Enters FTP Voyager.  So I have installed and set-up the software.  Connects to Egnyte FTP no problem.  I get all the files and folders mapped from our server to the FTP folder and click sync.  PERFECT.  Voyager takes some time but end result is what has changed and what has been added and or deleted.  When I go to sync up the folders the connection times out.  I get an error in the log which states unable to change folders.  When I try to only sync folders or sometimes multiple files the program hangs.  I know the program is free but it is what I am looking for.  Any help would be great at solving this problem.

 

Thanks.

 

Paul

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FTP Voyager Scheduler - Run External Program and Exit Codes

December 4, 2014, 5:10 am
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We have created a task that has several actions.  We would like the to get notified when a "Run External Program" task fails.  I have configured the action's "Task Execution Failure" event to notify us when the program fails via email.  However, according to FTP Voyager Scheduler, the task is always successful not matter what exit code we return.  I have tried positive and negative return codes and nothing appears to work.  Any idea how report a "run external program" failure?


Thanks in Advance

Sean

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Execute a task every x minutes/hours every day between two times?

March 12, 2015, 12:56 pm
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Is it possible to set up a task schedule to execute every hour between 11 AM and 3 PM everyday of the week?

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Home directory not accessible

December 6, 2013, 1:47 pm
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Hello,

 

I'm having trouble with this configuration. . .

Windows Server 2008R2 + Voyager 16.0.2.0 + FTP over TLS (implicit) + PASV + connection to Serv-U v6.4

 

I get this error is in the log:

COMMAND> PASV

227 Entering Passive Mode (70,89,1xx,1xx,7,209)     <== Note, this is the Serv-U IP address.

"ERROR> The home directory specified for this account on the remote server is not accessible. Please contact your system administrator for further assistance."

 

Things I've tested. . .

This works great (home directory displays, but not for Serv-U):

Windows Server 2008R2 + Voyager 16.0.2.0 + SFTP + PASV + connection to non-Serv-U servers

 

. . .and this works (home directory displays on Serv-U but using an older version of Voyager + Win7 instead of 2008R2):

Windows7 + Voyager 16.0.1.1 + FTP over TLS (implicit) + PASV + connection to Serv-U v6.4

 

I'm not using the Scheduler "as service" to do this testing - just the Voyager UI. I'm thinking I should try loading 16.0.1.1 on the 2008R2 server but hesitate because I'm afraid it could screw up the Scheduler that is running other jobs.

 

Any one have similar experience?

 

Thanks.

Doug

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FTP Voyager - Scheduler problem

March 19, 2014, 7:01 am
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We have FTP Voyager 16.1.0.0 installed on a Windows 2008 R2 server. We have two automatic uploads scheduled to occur weekly (FTP Voyager establishes a connection to the destination and then moves and .CSV files from a particular directory to the destination). Once the file has been successfully moved, an email alert is generated and delivered internally.

 

This configuration has been working fine, until Daylight savings time began on march 9th.

Now, when the scheduled job runs, it executes continuously for an entire hour; because we receive an email alert when it runs, we know it executes about 2,600 times.

e.g. a scheduled task that should execute one time at 0420 on tuesday is now executing once every few seconds for an hour.


There is a line item on the release notes for 16.1.0.0 (The version we have) which states

 

FTP client release notes for FTP Voyager.

  • Corrected a Scheduler bug where tasks created when daylight savings time is off and scheduled to run daily or at a custom interval would repeatedly run for an hour after their scheduled execution time when daylight savings time resumed.

 

which is exactly what we're experiencing - is this a known issue / was the bug not actually corrected?

 

Thanks!

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SSH Protocol Error: invalid key exchange value

October 28, 2015, 9:29 am
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Hi All,

 

Does anyone experience getting an error: "SSH Protocol Error: invalid key exchange value." with Serv-U 15.1.2? I was'nt able to connect thru SFTP after the upgrade but not with other protocol.

I already apply the hotfix: http://downloads.solarwinds.com/solarwinds/Release/HotFix/SU-v15.1.2-HotFix1_v2.zip

 

I have created a listener on the internal interface and tried to connect to it.  I get an error that the server unexpectedly closed the network connection.  The firewall does not appear to be the issue.

 

Here are the sample logs from Serv-U:

 

[03] Wed 28Oct15 04:40:28 - (000344) IP-Name: 38.ip-158-69-198.net (158.69.198.38)

 

[31] Wed 28Oct15 04:40:28 - (000344) SSH Protocol Error: invalid key exchange value.

 

[02] Wed 28Oct15 04:40:28 - (000344) Closed session

 

[02] Wed 28Oct15 04:45:45 - (000345) Connected to 60.182.213.43 (local address 24.149.10.248, port 22)

 

[03] Wed 28Oct15 04:45:45 - (000345) IP-Name: 43.213.182.60.broad.jh.zj.dynamic.163data.com.cn (60.182.213.43)

 

[31] Wed 28Oct15 04:45:46 - (000345) SSH Protocol Error: invalid key exchange value.

 

[02] Wed 28Oct15 04:45:46 - (000345) Closed session

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BUG: Remote files flagged as older after Comparing Folders with Synchronise Folders feature even though datetime are identical

October 14, 2015, 4:43 pm
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The Compare folders in the Synchronize feature does not appear to be working correctly.

Both local & remote files have identical datetime, size etc yet it shows the remote files are older?

The timezone for local & remote servers are the same. I even checked the milliseconds of these files and they are identical

Unless I tick Ignore Older the synchronise will continue to upload the same files every time.

Am running version 16.2.0.328

Compare Folders.png

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Back up FTP Voyager Scheduler Settings

September 9, 2015, 7:14 pm
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Hello

 

Is there anyway to backup all the Scheduler settings?

(Site Profiles and Tasks)

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Old version of FTP Voyager - where to download?

December 20, 2012, 1:36 pm
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Hi everyone,

 

a long time ago I bought a license for FTP Voyager 15.x and I was very happy to hear that from now on it will be free.

 

So I went ahead to upgrade to the latest version. Unfortunately it still shows evaluation messages but this is already dealt with in another thread.


The bigger problem is that I can't access my saved server profiles any more. It's only possible to import .csv files and I didn't create these files before upgrading.

I uninstalled and tried to download my paid 15.x version in the client area on ftpvoyager.com where it used to be but now it only redirects to the new version.

 

This is bad because my server list was really huge and I don't want to enter all server details again.

 

So is there any way to get a copy of an old setup file?

 

Thanks in advance!

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FTP Voyager Schedular does not copy all files from server to local share

May 29, 2013, 9:08 am
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We have noticed that Voyager does not successfully copy all files from our Serv-U server to a local share when writes are happening simultaneously at the server. Most of the files get copied just fine and all files show up in the Voyager log as copied. We are running Voyager Version 16.0.1.1 on a Windows 7 Enterprise OS. The system is a Virtual Server.

 

We are positive that if we are not writing files to the Serv-U server at the same time as the Voyager schedular is trying to process files, everything comes down just fine. It  only seems to be an issue during a write to the Serv-U system.

 

Thanks!

Mike -  Skagit IT

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[Feature Request] FTP Voyager - SCP support

February 20, 2014, 1:12 pm
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Hello SolarWinds and FTP Voyager developers. I got a feature request. I am testing some FTP programs and like FTP Voyager sofar. But I am missing support for SCP (Secure Copy Protocol). I got some servers and a router. They support SSH login via putty. If I try to connect via SSH with FTP Voyager (or any other FTP client) I get disconnected. I also tried WinSCP with SSH. It disconnects also. If I switch from SSH to SCP in WinSCP, I can connect fine and transfer files without problems. But I do not want to have 2 or more programs installed and WinSCP has less features than FTP Voyager. Therefore it would be nice if you could add support for SCP.

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Windows to Linux move with staging area

June 19, 2014, 6:06 am
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Hello,

 

FTP Voyager was recently recomended as a replacement of a homegrown application that does the following.

 

It moves files from a windows to a Linux location. i have set this up in a test schedule and this works fine. Once files are on the linux folder, it has to be moved again to a diffrent folder on the same server.

 

I have been looking but i can't seem to be able to schedule a move between two folders on anftp. is there such a task?

 

Kind regards

 

Andy

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XCRC command failed

November 26, 2014, 11:29 pm
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Hi,

 

We are using FTP Voyager 16.1.0.0 & sometimes schedule task stuck. There are 5 actions (Local Folders Synchronize) used. Task log are showing below messages.

Kindly suggest what could be the problem & how to resolve it.

 

[03] Thu 27Nov14 11:08:09 - Transferred 80,058 bytes. 625.45 KB/sec.

[05] Thu 27Nov14 11:08:09 - XCRC "/DATA/Data_11272014_1_00_02_AM.CSV"

[06] Thu 27Nov14 11:08:09 - 500 'XCRC "/Data/Data_11272014_1_00_02_AM.CSV"': command not understood.

[04] Thu 27Nov14 11:08:09 - XCRC command failed. The command may not be supported by this server.

[03] Thu 27Nov14 11:08:09 - XCRC command checking has been disabled for future transfers using this session.

 

Regards,

 

Dhiraj

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FTP Voyager scheduler download problem

April 30, 2015, 12:47 pm
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Hello,

I hope to get some help with this problem. I try to use FTP Voyager on a Windows server, to automate some crucial tasks.

 

The schedule is entered, looks fine. It should synchronize a FTP-folder to a local folder, and it downloads all files (.txt files) correctly, except the ones that are really important, the Excel-files. That is, they are downloaded, but remain empty (0 Kb). When I try to do the same thin within FTP Voyager, i.e. Not with the Scheduler, everything runs fine. What could be the problem? It drives me mad.

 

Thanks in advance!

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Can run multiple profile in ftp voyager scheduler

October 14, 2015, 11:06 am
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Hi,

 

Why is it that I can run multiple task in scheduler.

 

I kept some folder to synchronize from different location. However when I try to run all profiles, only one run at a time

 

Please suggest what can be done.

 

Regards

Red October.

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