FTP Voyager Scheduler Hangs

January 27, 2014, 7:45 am

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We are using the scheduler to move files to a customer ftp server. The process just moves files, nothing else. Currently the task will run but hang, when we check the customer ftp server we can see files are transferred. But there is always zero length files. I assume these are the placeholder of the file to be transferred. Process will just hang after 5 or 6 files and the files that are transferred are not deleting from home directory. The files are only 2kb each so I can't imagine file size being the problem.

 

Is there a queue size limit on number of files that can be transferred? We have sometimes up to a thousand files that will need to be moved. Also does the process only delete after it has completed? We have seen it complete once or twice with about 40 files, but that is so random we can't call it an actual successful test.

 

Thanks

 

Jim

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ftp Voyager Scheduler hanging

June 18, 2014, 4:05 am

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ftp Voyager Scheduler 16.1.0.0 is set to run many scheduled uploads, but on many of these uploads it appears to hang after completion, the log records the task as completed with the last lines reading:

Sent xxxxx bytes

Transfer time: 00:00:02.587

QUIT

221

but in the Scheduler task tab the task appears to be still running, this blocks all other tasks from starting and a user must manually abort the running task.

Anyone any ideas what might be happening here?

FTP Voyager Scheduler Hangs - Service Restart Required

December 10, 2013, 1:58 pm

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I want to use FTP Voyager to upload data on a regular schedule from remote sites to my FTP server.  The application checks all of the boxes for what I need it to do: Upload all files in a folder, do some XCRC/XMD5/XSHA1, and then delete the local files after successful upload.  My problem is that the scheduled task seems to never complete sometimes and we stop receiving files.

 

The Internet connections for most of our locations frequently drop.  It seems this might have something to do with the problem.  My oldest installation has been running reliably since July and has a solid connection.  The scheduler hangs most frequently on sites with the worst connectivity issues.

 

I have implemented a klugey work-around by scheduling a task that restarts the Voyager scheduler service.  This keeps the problem from manifesting and we receive our files.

 

I set the following scheduler options:

• connection timeout = 90
• connection retries = 9
• connection delay = 3
• transfer send timeout = 90
• transfer idle timeout = 5
• file transfer upload file tries = 10

 

Scheduled task creation:

1. I create a scheduled task that runs every 15 minutes.
2. Add an action to run an external program.  This executes a batch file that moves files into a staging folder for the FTP transfer.
3. Add a second action to synchronize remote folders.  This moves the files up to our FTP server.
   1. I add an event to this action that runs a batch file after upload.  The batch file is there to delete the uploaded file and is passed, "$LocalPath", as an argument.

 

This setup works perfectly well in my lab and at the site with the consistent Internet connection.  Other locations have been seen to work for days and even weeks, but eventually the scheduled task hangs until the scheduler service is restarted.  Any help would be greatly appreciated.

FTP Voyager + scheduled task that never ends

June 20, 2014, 12:22 pm

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Hi,

 

I installed the FTP Voyager software on a server on a 2nd site. Everything has been configured on site 1 and is working as intended. I configured everything the same way on site 2nd site and the task never ends. I tried a backup and a sync with and without other tasks (emails on success/failure), nothing works. It does the job as insrtucted but the task never ends meaning the next day, the backup will never run.

 

How can I fix this?

FTP Voyager Scheduler and Network Shares

February 7, 2014, 9:43 am

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We are trying to upgrade our FTP Voyager from 11.1 to 16.1.  I've been working through all the kinks, but have gotten stuck on running the 16.1 scheduler as a service and being able to access in house network shares (not remote ones).  The PC is Windows 7 Pro 64 bit.  I've done everything in KB article #1156 and the recommendations at the bottom in article #1679.  They both talk about setting the service to run as a network account that has access to the shared resources.  I've tried various domain admin accounts that I know have permissions to the shares and security permissions to the folders, but when I am editing or creating a schedule and try to setup an action, I am only given local drives to pick from when I click the browse button for the "Local File or Folder" field on the Action Properties page.  If I don't run the scheduler as a service, clicking the browse button gives me a list of local drives and all my mapped drives.  And I tried running the service with the same user id and password that the computer was logged in with when the scheduler was run in stand alone mode and showed me the mapped drives, but it still only showed me local drives when ran as a service.  I've tried all this with UAC on and off, with no change.  I don't know what to try next.  Please help.

ftp sites profile got lost

December 19, 2013, 7:07 am

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somehow i've managed to lose the 'pointer' to my sites profile that shows in ftp voyager, in the scheduler.

 

when i open voyager i can see all my sites and go to one or more and that works.

 

if i then open scheduler i can see the scheduled downloads i have set up and the tasks (left pane, right pane).

 

but when i try to execute one it tells me it cant find it

 

ERROR:>	Unable to find the profile: "better health new".
ERROR:>	Please select another profile or recreate this profile using FTP Voyager.

 

if i try to edit the schedule and select the stie profile it goes to a folder called FTP SITES but it has nothing in it.

 

how can i re-associate the original FTP SITES LIST?

 

thanks.

 

jim

folder-sync

December 12, 2013, 12:06 pm

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Hello, I will try to be brief. When uploading files using Voyager, each file from within the folder being uploaded are shown as folders, instead of files, regardless of the file extension. The files (after being displayed as folders) are also placed outside the original folder during upload. It causes a large scroll in the remote window. Afterwards if I refresh or close the program and return they are in the correct folder. So all folders and files end up correct in the end.

 

I have reinstalled the program and tried different settings without luck. Maybe synchronization of the computer side folders will help but not sure.

Thanks for any pointers.

registration ID/licsence required for FTP Voyager 16.0.2.0

June 24, 2014, 1:37 am

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I need to get a registration ID for FTP Voyager 16.0.2.0  which had
previously been used on the trial version.

The server I am running FTP voyager from has no internet connection so I do not
think I will be able to re install, as I believe ftp voyager uses the internet
as part of the set up process.

 

 

Please
can you help me.

 

 

 

Many
thanks

 

 

 

 

 

Rob

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Need a support for FTP Voyager schedule settings

March 21, 2014, 1:00 am

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Dear community

 

Looking forward to see your advices and support with implementation FTP Voyager for my new proect, that contains serveral simple tasks that need to be covered:

1. Scheduled downloading of the new files from remote folder #1 to local folder #1 (done)

2. Delete downloaded files from the remote folder #1 (not done, please advice how can I do it)

3. Scheduled uploading of the new files from local folder #2 to remote folder #2 (done)

3.1*. Uploaded files moved and automatically deleted by server script, from remote folder #2 (done by provider)

4. Avoiding of the second time uploading of the already uploaded (and deleted by server 3.1) files from local folder #2 to remote folder #2 (not done, please advice how can I do it)

move down task won't stop if the remote folder is empty

May 30, 2014, 1:35 am

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I'm using ftp Voyager at a daily basis to check remote sites and move down all files.

 

The task works almost every day. Exception are when the remote ftp site is empty. Here the task will run continuously.

 

I've tried to turn off keep alive, but it continues to run forever.

 

I'd like the task to fail, if no files.

 

Anyone knows what i'm doing wrong?

 

Thanks.

FTP Voyager Task blocking other tasks from running.

June 25, 2014, 12:34 pm

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I had a Task that was configured incorrectly that caused it to run for several hours straight. During this time there where other tasks that where scheduled to run but did not. It was not until I manualy stoped the long running task did the other tasks start. The log file generated the following messages:

 

The log file states the following for the task that did not execute when it was scheduled:

 

"Task is scheduled for execution when current tasks complete. This task's position is number 1."

 

Is there a way to schedule tasks to run concurrently?

 

Log file attached.

FTP Voyager expiring

March 12, 2014, 1:33 pm

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Hello,

 

My company started using FTP voyager one year ago and received the free registration. Now that the year has passed we began receiving alerts that it is expiring but there is no option to re-register. Has anybody experienced the same? We use this tool with Cattools and since it expired it is transferring the config multiple times a minute even though it is scheduled for once a day. I was originally told to re install FTP voyager, but was wondering if there would be any way we can export the config so this way we're not back at square one every year. I'm not sure why a free program requires registration and expires but anything will help at this point.

 

Thanks!

FTP Voyager Scheduler not working (Ver. 16.0.2.0)

February 1, 2013, 8:43 am

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Hi

 

I've referred to here by FTP Voyager support.

 

This is my first time I use FTP Voyager for scheduling file transfer, configuring task was very easy, but I still cannot make it work.

In the task action, I created a new action to download a specific folder (and all files and subfolders inside that folder to my local PC

 

In action information, I put the (Remote File or Folder) as: /FolderName

Nothing downloaded, and error in the log says:

Execution failed (Last Error Message: Unable to perform file action: Could not retrieve additional information about the source path.  Does the source path exist?).

 

I changed it to: FolderName (without slash).

Nothing downloaded, and same error in the log.

 

I then tried: FolderName/*.*

Log says: Execution successfully completed.

But in the local folder, I found it only downloaded files from main folder (No subfolders or files inside them), and some of them with ZERO size !!!!!

 

Again, I tried: /FolderName/*.*

Log says: Execution successfully completed.

I found that the ZERO size problem has been solved (files downloaded with correct size) but still cannot get the subfolders !

 

 

In the forum, I found a link to the older version (ver. 15.2.0.19)

I downloaded and tried it on another PC, It works like a charm, with no errors !

 

Can anyone here help me to figure out how to make the scheduler download the whole content of remote folder ??

Error Message: FTP Voyager has stopped working

April 21, 2014, 8:58 am

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I'm running FTP Voyager 16.1.0.0 on Windows 7 on a Dell laptop.  It opens and functions properly, but after a minute or so, it abruptly closes with a Window error message "FTP Voyager has stopped working". Needless to say, the necessity to keep opening the program because it consistently closes itself is frustrating.  Any thoughts?

FTP Voyager Scheduler to execute multiple task at same time

February 25, 2013, 7:38 pm

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Hi support team,

 

If we have multiple tasks that are executing at same time, seems like they will be queued up and executing one after another (in another work NOT at same time). is this the case? or can we set this dfferently?

 

Please advise.

 

Thanks

 

Best Regards

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FTP Voyager 'put' command line switch not working

April 18, 2014, 9:16 am

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I'm trying to used the command line interface of FTP Voyager and the 'profile' switch is working to connect me to the correct site, but the 'put' is not.  The site opens and I don't see any attempt to upload the file.

Below is the generated command line:

D:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager.exe profile=NOR1 put=T:\Cognos\Exports\NOR1\AFFSHB20140417.tab

FTP Voyager Scheduler: Run External Program doesn't work

September 9, 2013, 11:23 am

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I'm trying to run and external program from within an action. The Program to Run: C:\Windows\notepad.exe

 

From what I see in the Task Log, it appears everything worked.

 

[13] Mon 09Sep13 12:49:49 - (Action: Open Notepad) - Running external program: C:\Windows\notepad.exe

[13] Mon 09Sep13 12:49:49 - (Action: Open Notepad) - Action successfully completed.

[12] Mon 09Sep13 12:49:49 - (Task: Open Notepad) - Execution successfully completed.

[05] Mon 09Sep13 12:49:53 - QUIT

 

Except nothing happened.

 

I am using Windows 7, 64-bit.

 

BTW, if I put in an invalid path (C:\Windowsx\notepad.exe), the Task Log reports

 

[12] Mon 09Sep13 13:20:50 - (Task: Open Notepad) - Execution failed (Last Error Message: (0x2) The system cannot find the file specified.).

 

So it appears finding notepad.exe isn't the issue.

FTP-Voyager Syncoption

March 16, 2013, 4:34 am

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FTP-Voyager :

Using command line.

Want to upload (to my computer / plant network) files from a Fanuc robot.  The Fanuc robot stores teach pendent files and others files in directories on the robot's internal hard drive.

Using "get=*.*" will not work just as the help files indicate.  Alternate would be to use syncronization.

My question is how to use syncoption command.  The text in the help files are confusing as to which syncoption=1  or syncoption=0 writes to the local hard drive and does not write to the remote hard drive.

It is critical I get it right or I will wipe out the files on a robot and cause massive down time.  Once I figure it out then it's no problem, copy paste in batch file.  (not time to experiment on first time I try it !)

 

I will be reading all files from the robot and storing into an empty directory on the computer / network as a backup device.  The only time I will write to the robot(s) is when I need to restore a robot on an individual basis like after a power failure and a dead battery in the robot.  I will be writing a batch file with the task of backing up several hundred robots with several hundred files per robot.

 

(1) Is the syncronization method the best way ? ie: ftp-voyager can only do 100 timed tasks,  I need to have the batch file create and move to new directories under a folder for each robot, and capture all the files.

 

(2) How does the syncoption command work ie :

   

• syncoptions: The syncoptions flag specifies how a Synchronization will take place. To determine what value should be used, refer to the list at the bottom of this page. The value here must be a decimal representation of the sum of all applicable hex values. The simplest ones are syncoptions=0 (synchronize a remote folder to a local folder) and syncoptions=1 (synchronize a local folder to a remote folder)
• Synchronize a remote directory to a local directory: "C:\Program Files\RhinoSoft\FTP Voyager\FTPVoyager.exe" profile=YourProfileName autosync=1 syncoptions=1 local=C:\dat\ remote=/dat/ autoquit=1
• Synchronize a local directory to a remote directory: "C:\Program Files\RhinoSoft\FTP Voyager\FTPVoyager.exe" profile=YourProfileName autosync=1 syncoptions=0 local=C:\dat\ remote=/dat/ autoquit=1

 

The question is which one of these is right ?

 

Thanks

Stan

Trouble sending large files to a Pure-FTPd Server

July 31, 2013, 9:18 am

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I have a connection set up to a server, all that is fine...

I can send smaller files just fine...

 

Larger files? It seems that the Command channel times out...

In the header of the Welcome message is a warning of a timeout at 3 minutes of inactivity...

So I dutifully setup a 150 second Keep Alive...

 

What I see in the log is...

The file (11GB+) sends fine...(Although there seems to be many reconnections during the transfer)

I will see an OPTS MLST command send

followed by a PWD and then a reconnection attempt...

 

Finally I will see a "Transfered <many> bytes STATUS message... Followed by an XCRC - which seems to receive no response after maybe 30 seconds...

Then another PWD...

Then an ERROR> Server has unexpectedly closed the connection...

 

And we start again....

 

Ideas?

FTP Voyager authentication Problem ...

July 5, 2013, 7:01 am

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Users transfer date to serv-U server with FTP Voyager.

User do also transfer data to some linux SFTP servers.

 

We used to have FTP Voyager 15.2.0.15 - everything worked fine.

Since updating to FTP Voyager 16.0.2.0 authentication
with linux SFTP servers fail (connection to Serv-U is still working) It seames that the password is not transferred to the server.

 

Whithout configuring user and password in server profile: I've been asked for a username - not for the password.

     Log: SSH_MSG_USERAUTH_FAILURE

 

     /var/log/messages:

Jul  5 07:59:21 chwiitsv042 sshd[29597]: Connection from 10.142.40.230 port 2087

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Client protocol version 2.0; client software version FTP Voyager_16.0.2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: no match: FTP Voyager_16.0.2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Enabling compatibility mode for protocol 2.0

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: Local version string SSH-2.0-OpenSSH_5.1

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: user zfs-sftp matched group list sftponly at line 143

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: initializing for "zfs-sftp"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: setting PAM_RHOST to "10.142.40.230"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: setting PAM_TTY to "ssh"

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: do_cleanup

Jul  5 07:59:21 chwiitsv042 sshd[29597]: debug1: PAM: cleanup

 

Anyone an idea what's wrong ?

Thank you very much

 

Christof