In trying to set up synchronization between local and remote folders, I get the following error in the log:

13] Tue 01Jul14 10:53:59 - (Action: Synchronize domain.com to C:\backup) - Action failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the local path. Please make sure the path exists and the local user has permissions within the folder.).

I don't understand why as administrator is granted read/write perms across the board. Please advise, thank you.

We are using the scheduler to move files to a customer ftp server. The process just moves files, nothing else. Currently the task will run but hang, when we check the customer ftp server we can see files are transferred. But there is always zero length files. I assume these are the placeholder of the file to be transferred. Process will just hang after 5 or 6 files and the files that are transferred are not deleting from home directory. The files are only 2kb each so I can't imagine file size being the problem.

Is there a queue size limit on number of files that can be transferred? We have sometimes up to a thousand files that will need to be moved. Also does the process only delete after it has completed? We have seen it complete once or twice with about 40 files, but that is so random we can't call it an actual successful test.

Thanks

Jim

I have setup FTP Voyager with the SMTP settings for gmail to send an email after FTP Scheduler completes a task. I have added the event, send email after task complete, however I do not receive an email.

Any help would be appreciated

Regards

Nick

Hi

I've referred to here by FTP Voyager support.

This is my first time I use FTP Voyager for scheduling file transfer, configuring task was very easy, but I still cannot make it work.

In the task action, I created a new action to download a specific folder (and all files and subfolders inside that folder to my local PC

In action information, I put the (Remote File or Folder) as: /FolderName

Nothing downloaded, and error in the log says:

Execution failed (Last Error Message: Unable to perform file action: Could not retrieve additional information about the source path.  Does the source path exist?).

I changed it to: FolderName (without slash).

Nothing downloaded, and same error in the log.

I then tried: FolderName/*.*

Log says: Execution successfully completed.

But in the local folder, I found it only downloaded files from main folder (No subfolders or files inside them), and some of them with ZERO size !!!!!

Again, I tried: /FolderName/*.*

Log says: Execution successfully completed.

I found that the ZERO size problem has been solved (files downloaded with correct size) but still cannot get the subfolders !

In the forum, I found a link to the older version (ver. 15.2.0.19)

I downloaded and tried it on another PC, It works like a charm, with no errors !

Can anyone here help me to figure out how to make the scheduler download the whole content of remote folder ??

I've had FTP Voyager and FTP Scheduler installed for many years.

On 11/2/2012 the scheduler stopped running nightly backups and now only generates errors when manually executing the jobs.

"Could not retrieve additional information about the local path. Please make sure the path exists and the local user has permissions".

This system has been setup for years and has not changed. The FTP Voyager can manually connect to the profile and I can download files from the server manually without problems.

The only major change to the system were recent FTP software upgrades and patches.

I've double checked the FTP Scheduler Profiles (which never changed passwords in the first place).

I've added a brand new FTP folder with new login password to the server which connects in FTP Voyager, but generates the same errors when manually executing a synch job in FTPV Scheduler.

And I've tried restarting the FTP Voyager Scheduler service and rebooting.

Also nothing has changed on the server and all the files and folders have full read/write access (and can be copied down manually from the FTP Voyager).

Its only when executing the job from within FTP Scheduler that it now fails with these messages and it started around 11/2/12.  But I can't recall on what dates I applied the FTP software patches and upgrades.

I want to use FTP Voyager to upload data on a regular schedule from remote sites to my FTP server.  The application checks all of the boxes for what I need it to do: Upload all files in a folder, do some XCRC/XMD5/XSHA1, and then delete the local files after successful upload.  My problem is that the scheduled task seems to never complete sometimes and we stop receiving files.

The Internet connections for most of our locations frequently drop.  It seems this might have something to do with the problem.  My oldest installation has been running reliably since July and has a solid connection.  The scheduler hangs most frequently on sites with the worst connectivity issues.

I have implemented a klugey work-around by scheduling a task that restarts the Voyager scheduler service.  This keeps the problem from manifesting and we receive our files.

I set the following scheduler options:

• connection timeout = 90
• connection retries = 9
• connection delay = 3
• transfer send timeout = 90
• transfer idle timeout = 5
• file transfer upload file tries = 10

Scheduled task creation:

1. I create a scheduled task that runs every 15 minutes.
2. Add an action to run an external program.  This executes a batch file that moves files into a staging folder for the FTP transfer.
3. Add a second action to synchronize remote folders.  This moves the files up to our FTP server.
   1. I add an event to this action that runs a batch file after upload.  The batch file is there to delete the uploaded file and is passed, "$LocalPath", as an argument.

This setup works perfectly well in my lab and at the site with the consistent Internet connection.  Other locations have been seen to work for days and even weeks, but eventually the scheduled task hangs until the scheduler service is restarted.  Any help would be greatly appreciated.

We are wondering about distributing FTP Voyager to members of certain teams within our company. However, for security we do not want to allow scheduling for most users. We try to keep all recurring jobs off workstations and on dedicated machines. Is it possible to install FTP Voyager without the scheduling component?

Hİ ,

I want to synchronize with ftp voyager scheduler I receive the following error when I am constantly missing or wonder what I'm doing wrong ?

[04] Sun 02Jan14 10:32:32 - Unable to resolve "ftp://ftp.nai.com/" [11004].

[04] Sun 02Jan14 10:32:32 - Connection attempt failed. Retrying in 3 seconds ...

[03] Sun 02Jan14 10:32:36 - Retrying Connection (attempt 9) ...

[03] Sun 02Jan14 10:32:36 - Resolving host "ftp://ftp.nai.com/" ...

[04] Sun 02Jan14 10:32:36 - Unable to resolve "ftp://ftp.nai.com/" [11004].

[12] Sun 02Jan14 10:32:36 - (Task: Daily Backup of 1 Folder) - Execution failed (Last Error Message:).

[12] Sun 02Jan14 10:32:36 - (Task: Daily Backup of 1 Folder) - Next scheduled execution on Friday, January 03, 2014 10:32:00

Hi

I am able to upload files to a remote destimation but there is

a problem downloading.

For example, when I donwload a csv, it downloads the

file name and extension of .csv but the contents is blank and is 0KB in

size.

Do you know what would be causing this please?

Best regards

Dan

Hi guys,

I purchased this product 7 years ago and have used many a version of this product. This program has worked flawlessly for quite sometime now until just recently. I added a new SFTP personal site and am able to connect with it no problem. I went into the scheduler and would like to add a new task. There is a requirement to pick one of your sites to associate the task with, but my new personal site doesn't show up. I didn't get any support from case number 616750 as their excuse is that "We cannot support you, since it is now a free product" I bet the guys at Rhinosoft would be quite ashamed at hearing that their paying customers are receiving service like that nowadays. Anyways has anyone encountered this issue with the scheduler?

Thanks in advance for any help.

Hello all,

We've been long time owners/users of FTP Voyager v16.1 and need to start uploading files that contain a date in the filename, as well as adding the date to files after they are uploaded. I'm having a very hard time getting this to work, even after reading through the Knowledgebase. I want to accomplish the following:

upload 2104-06-13_file1.txt --> /uploads/2104-06-13_file1.txt
Note the date shown in the filename above will change day to day.

upload file2.txt --> /uploads/2104-06-13_file2.txt
Note the source file does not have a date, but the destination does. The date shown in the filename above will change day to day.


I have my Scheduler Profile set up as follows:

Note:

• scheduler profiles don't have the ability to specify a Local folder... so I have to specify the full path in the Scheduled Job Actions.
• Only one rename is specified since I'm not renaming file1

And my Scheduled Job Actions (with full path for local files) are:

The logs of the job show thi

[13] Mon 16Jun14 10:41:09 - (Action: "D:\%Y-%m-%d_file1.txt" to "/uploads/%Y-%m-%d_file1.txt") - Uploading from "D:\2014-06-16_file1.txt" to "/uploads/2014-06-16_file1.txt"

[05] Mon 16Jun14 10:41:09 - CWD /uploads/2014-06-16_file1.txt

[06] Mon 16Jun14 10:41:09 - 550 Can't change directory to /uploads/2014-06-16_file1.txt: No such file or directory

[04] Mon 16Jun14 10:41:09 - Unable to change to folder "/uploads/2014-06-16_file1.txt".

[05] Mon 16Jun14 10:41:09 - CWD /uploads

[06] Mon 16Jun14 10:41:09 - 250 OK. Current directory is /uploads

[05] Mon 16Jun14 10:41:09 - MKD /uploads/2014-06-16_file1.txt

[06] Mon 16Jun14 10:41:09 - 257 "/uploads/2014-06-16_file1.txt" : The directory was successfully created

[05] Mon 16Jun14 10:41:09 - CWD /uploads/2014-06-16_file1.txt

[06] Mon 16Jun14 10:41:10 - 250 OK. Current directory is /uploads/2014-06-16_file1.txt

[05] Mon 16Jun14 10:41:10 - MLST /uploads/2014-06-16_file1.txt/2014-06-16_file1.txt

[06] Mon 16Jun14 10:41:10 - 550 Can't check for file existence

[03] Mon 16Jun14 10:41:10 - Sending: D:\2014-06-16_file1.txt -> /uploads/2014-06-16_file1.txt/2014-06-16_file1.txt

[05] Mon 16Jun14 10:41:10 - TYPE I

[06] Mon 16Jun14 10:41:10 - 200 TYPE is now 8-bit binary

[05] Mon 16Jun14 10:41:10 - PASV

[06] Mon 16Jun14 10:41:10 - 227 Entering Passive Mode (67,210,123,189,131,40)

[03] Mon 16Jun14 10:41:10 - Opening passive mode data connection to 67.210.123.189, port 33576.

[03] Mon 16Jun14 10:41:10 - Negotiating SSL connection with server...

[05] Mon 16Jun14 10:41:10 - STOR 2014-06-16_file1.txt

[06] Mon 16Jun14 10:41:10 - 150 Accepted data connection

[03] Mon 16Jun14 10:41:10 - SSL connection established. All transactions are now secure.

[03] Mon 16Jun14 10:41:10 - Encryption cipher: 128 bit RC4; Version: TLSv1/SSLv3.

[06] Mon 16Jun14 10:41:11 - 226-File successfully transferred

[06] Mon 16Jun14 10:41:11 - 226 0.758 seconds (measured here), 46.32 Kbytes per second

[03] Mon 16Jun14 10:41:11 - Transferred 35,959 bytes. 41.66 KB/sec.

[05] Mon 16Jun14 10:41:11 - XCRC "/uploads/2014-06-16_file1.txt/2014-06-16_file1.txt"

[06] Mon 16Jun14 10:41:11 - 500 Unknown command

[04] Mon 16Jun14 10:41:11 - XCRC command failed. The command may not be supported by this server.

[03] Mon 16Jun14 10:41:11 - XCRC command checking has been disabled for future transfers using this session.

[05] Mon 16Jun14 10:41:11 - MFMT 20140616070159 /uploads/2014-06-16_file1.txt/2014-06-16_file1.txt

[06] Mon 16Jun14 10:41:11 - 213 UTIME OK

[03] Mon 16Jun14 10:41:11 - Sent 35,959 bytes.

[03] Mon 16Jun14 10:41:11 - Transfer time: 00:00:00.843.s

[13] Mon 16Jun14 10:41:11 - (Action: "D:\%Y-%m-%d_file1.txt" to "/uploads/%Y-%m-%d_file1.txt") - Action successfully completed.

and

[13] Mon 16Jun14 10:41:11 - (Action: "D:\file2.txt" to "/uploads/%Y-%m-%d_file2.txt") - Uploading from "D:\file2.txt" to "/uploads/2014-06-16_file2.txt"

[05] Mon 16Jun14 10:41:11 - CWD /uploads/2014-06-16_file2.txt

[06] Mon 16Jun14 10:41:11 - 550 Can't change directory to /uploads/2014-06-16_file2.txt: No such file or directory

[04] Mon 16Jun14 10:41:11 - Unable to change to folder "/uploads/2014-06-16_file2.txt".

[05] Mon 16Jun14 10:41:11 - CWD /uploads

[06] Mon 16Jun14 10:41:11 - 250 OK. Current directory is /uploads

[05] Mon 16Jun14 10:41:11 - MKD /uploads/2014-06-16_file2.txt

[06] Mon 16Jun14 10:41:12 - 257 "/uploads/2014-06-16_file2.txt" : The directory was successfully created

[05] Mon 16Jun14 10:41:12 - CWD /uploads/2014-06-16_file2.txt

[06] Mon 16Jun14 10:41:12 - 250 OK. Current directory is /uploads/2014-06-16_file2.txt

[05] Mon 16Jun14 10:41:12 - MLST /uploads/2014-06-16_file2.txt/file2.txt

[06] Mon 16Jun14 10:41:12 - 550 Can't check for file existence

[03] Mon 16Jun14 10:41:12 - Sending: D:\file2.txt -> /uploads/2014-06-16_file2.txt/file2.txt

[05] Mon 16Jun14 10:41:12 - PASV

[06] Mon 16Jun14 10:41:12 - 227 Entering Passive Mode (67,210,123,189,154,238)

[03] Mon 16Jun14 10:41:12 - Opening passive mode data connection to 67.210.123.189, port 39662.

[03] Mon 16Jun14 10:41:12 - Negotiating SSL connection with server...

[05] Mon 16Jun14 10:41:12 - STOR file2.txt

[06] Mon 16Jun14 10:41:12 - 150 Accepted data connection

[03] Mon 16Jun14 10:41:12 - SSL connection established. All transactions are now secure.

[03] Mon 16Jun14 10:41:12 - Encryption cipher: 128 bit RC4; Version: TLSv1/SSLv3.

[06] Mon 16Jun14 10:41:12 - 226-File successfully transferred

[06] Mon 16Jun14 10:41:12 - 226 0.136 seconds (measured here), 59.89 Kbytes per second

[03] Mon 16Jun14 10:41:12 - Transferred 8,367 bytes. 27.60 KB/sec.

[05] Mon 16Jun14 10:41:12 - MFMT 20140616131743 /uploads/2014-06-16_file2.txt/file2.txt

[06] Mon 16Jun14 10:41:12 - 213 UTIME OK

[03] Mon 16Jun14 10:41:12 - Sent 8,367 bytes.

[03] Mon 16Jun14 10:41:12 - Transfer time: 00:00:00.296.

[13] Mon 16Jun14 10:41:12 - (Action: "D:\file2.txt" to "/uploads/%Y-%m-%d_file2.txt") - Action successfully completed.

In both cases, Voyager thinks the destination filename is a folder... and of course those folders don't exist. For some reason, Voyager creates those folders and then deposits the files in them. In the case of File2, the date does not even get appended to the filename.

Can anyone explain to me where I've gone wrong? Thanks.

Al

I am looking for alternatives to FTP Voyager Scheduler since it really isn't supported except by this group...which to me doesn't appear to be all that active, therefore timely responses when you need them probably won't be forthcoming.

Anyone have any leads to some good alternatives where the company that provides them actually provides support as well?

Thanks,

Wayne

ftp Voyager Scheduler 16.1.0.0 is set to run many scheduled uploads, but on many of these uploads it appears to hang after completion, the log records the task as completed with the last lines reading:

Sent xxxxx bytes

Transfer time: 00:00:02.587

QUIT

221

but in the Scheduler task tab the task appears to be still running, this blocks all other tasks from starting and a user must manually abort the running task.

Anyone any ideas what might be happening here?

How can I get the ftp scheduler to recognize the network drives on my server? It seems that the scheduler only recognizes my hard drives.

While open scheduler task it is take time to loading through website http://192.0.0.1:52986

Management Console for FTP Scheduler not loading and not create profile, message showing loading,

  Please guide about the scheduler loading problem

I have recently upgraded to v.16.1 of FTP Voyager. In v.15, you could quickly see, at a glance, when all of your scheduled FTP tasks were last run in FTP Voyager Scheduler. Is there a way to do this in v.16?

I much preferred the list format for FTP Voyager Scheduler of v.15. Displaying all the tasks as boxes in v.16 is less helpful imho. Is there an option somewhere that I am missing that allows you to switch back to a list format?

Thanks in advance.

When I run the latest version of FTP Voyager on my win8 (64bit) machine it stops after 1 to 3 minutes.  I get

the message  "FTP Voyager has stopped working".  Any idea how to fix this error ?

Regards,

Bob.

I posted this several days ago and no help was forthcoming, but my timing may simply have been poor.  I also tried tech support at Solar Wind, but I only succeeded in annoying them, as they maintain they're not required to help me in any way.  I've been running FTP Voyager 16.1.0.0 on a laptop with Windows 7.  The program opens normally and functions correctly for maybe twenty seconds or so. Then, Windows opens an error message stating "FTP Voyager has ceased to function", and the program closes itself.  FTP is an integral part of my livelihood as a web designer, so this is naturally frustrating and time-consuming.  Does anyone have a clue what's happening, or what I might try to make the program function normally?  I probably won't kill myself over this, but it does cross my mind.

How can I easily migrate from version 15.2.0.19 to 16.1.0.0?  I've managed to import my site profiles into ftp voyager, however how do I import my scheduled tasks into scheduler?

I have several tasks setup to run at different time intervals on a daily basis.

After the time change for Daylight Savings Time on Sunday morning the tasks run as scheduled and then stop and re-start continuously.

I have tried re-starting the service, updating the task scheduler time and re-booting the server all to no avail.

Has anyone else seen this or does anyone have any ideas on how to correct it.

I am on FTP Voyager version 16.0.2.0.

Never had this issue on any previous versions.

Is there a place to download version 15 again????